IHG Resort Associate Manager (Duty Manager) - Intercontinental Phu Quoc in Phu Quoc, Vietnam


Fully conversant with

the Crisis Response Team emergency procedures per the Crisis manual and upon

advice from relevant

authority that cover emergencies not limited to: Medical emergencies, loss and

prevention, all incidents and reporting, fire life and safety, evacuation procedures, power outage and system downtime.

Conducts First

Aid and CPR if required to

preserve life.

Takes action with

the Property Management

Systems (PMS) in emergency situation.

Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure

the dissemination of information to all team members.

Provide induction and refresher training to all staff, ensuring

their ability to discharge allocated Workplace Health

& Safety responsibilities including: hazards within the workplaces, safe operating

procedures, use and maintenance

of PPE and safety equipment and emergency response procedures.

Champion the identification and reporting of hazards,

evaluation or risks, and design and


of hazard and control measures.

Facilitate the reporting


investigation of injuries and illnesses arising from guest and workplace activities, conduct /

assist in investigations to recommend and put in place corrective actions to

prevent or

minimise the chance of recurrence.

Evaluate staff performance with reference

to occupational health and

safety responsibilities and

performance standards, as outlined within job descriptions and IHG’s leadership brand competency



R e qu i r e d Sk i lls :

Communication skills are utilized a significant

amount of time when interacting with


demonstrated ability to interact with

customers, employees and third parties that reflects highly

on the hotel, the brand and the Company.

Good writing


Good Interpersonal


Proficient in the use of Microsoft Office and Front Office System

Problem solving


organizational abilities

Q u ali f i c a t i on s :

Bachelor’s Degree or Diploma

in Hotel Administration, Hotel Management or equivalent

E x p e r i e n c e :

2 years’ experience in front office

/ guest services operations, including

supervisory experience at a

hotel of similar size and complexity, or an equivalent combination of education and experience.

Job: Front Office Management

Location: Vietnam-Phu Quoc

Requisition ID: ICPQ0111