IHG Resort Associate Manager (Duty Manager) - Intercontinental Phu Quoc in Phu Quoc, Vietnam
Fully conversant with
the Crisis Response Team emergency procedures per the Crisis manual and upon
advice from relevant
authority that cover emergencies not limited to: Medical emergencies, loss and
prevention, all incidents and reporting, fire life and safety, evacuation procedures, power outage and system downtime.
Aid and CPR if required to
Takes action with
the Property Management
Systems (PMS) in emergency situation.
Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure
the dissemination of information to all team members.
Provide induction and refresher training to all staff, ensuring
their ability to discharge allocated Workplace Health
& Safety responsibilities including: hazards within the workplaces, safe operating
procedures, use and maintenance
of PPE and safety equipment and emergency response procedures.
Champion the identification and reporting of hazards,
evaluation or risks, and design and
of hazard and control measures.
Facilitate the reporting
investigation of injuries and illnesses arising from guest and workplace activities, conduct /
assist in investigations to recommend and put in place corrective actions to
minimise the chance of recurrence.
Evaluate staff performance with reference
to occupational health and
safety responsibilities and
performance standards, as outlined within job descriptions and IHG’s leadership brand competency
R e qu i r e d Sk i lls :
Communication skills are utilized a significant
amount of time when interacting with
demonstrated ability to interact with
customers, employees and third parties that reflects highly
on the hotel, the brand and the Company.
Proficient in the use of Microsoft Office and Front Office System
Q u ali f i c a t i on s :
Bachelor’s Degree or Diploma
in Hotel Administration, Hotel Management or equivalent
E x p e r i e n c e :
2 years’ experience in front office
/ guest services operations, including
supervisory experience at a
hotel of similar size and complexity, or an equivalent combination of education and experience.
Job: Front Office Management
Location: Vietnam-Phu Quoc
Requisition ID: ICPQ0111