IHG Front Office Manager - InterContinental Phu Quoc in Phu Quoc, Vietnam
Supervises the overall
activities of Front Office operations.
of pertinent information between departments within Front Office, Airport
Lounge and directs exchange of information with other departments, notably,
Engineering, Housekeeping, F&B and Security.
Department Heads and Resort Manager/General Manager on an ongoing basis to
improve business conduct.
responsibility for maintaining presentation standards to ensure facilities and
equipment are clean, in good repair and well maintained
monthly departmental meetings to include review of procedures and events which
warrant special handling and detailed information
Monitors and controls
the inventories for operating equipment and supplies
Monitors and controls
the Front Office Operations in the areas of revenue expenditure, profitable and
performance against budget
Perform any other duties
which may be assigned by the management from time to time.
Evaluate staff performance with reference to
occupational health and safety responsibilities and performance standards, as
outlined within job descriptions and IHG’s leadership brand competency
Provide induction and refresher training to all
staff, ensuring their ability to discharge allocated Workplace Health &
Safety responsibilities including: hazards within the workplaces, safe
operating procedures, use and maintenance of PPE and safety equipment and
emergency response procedures.
In conjunction with
the Emergency Response Team prepare emergency procedures upon advice from
relevant authority that cover such emergencies as Fire, Power Outrage, Bomb
Threat, Cyclone Warnings, etc
action with the Property Management Systems (PMS) in emergency situation.
Required Skills –
Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving, reasoning, motivating, organizational and training
Strong Leadership skills in managing teams
Ability to manage complex relationships
Bachelor’s degree in Hotel Administration, Business Administration or
3 years of guest service / hotel experience with one year in a
management capacity, or an equivalent combination of education and
Type and level of experience required may vary slightly based on size
and complexity of operation
Job: Front Office Management
Location: Vietnam-Phu Quoc
Requisition ID: ICPQ0108