IHG Front Office Manager - InterContinental Phu Quoc in Phu Quoc, Vietnam


Supervises the overall

activities of Front Office operations.

Coordinates exchange

of pertinent information between departments within Front Office, Airport

Lounge and directs exchange of information with other departments, notably,

Engineering, Housekeeping, F&B and Security.

Consults with

Department Heads and Resort Manager/General Manager on an ongoing basis to

improve business conduct.

Assumes overall

responsibility for maintaining presentation standards to ensure facilities and

equipment are clean, in good repair and well maintained

Conducts comprehensive

monthly departmental meetings to include review of procedures and events which

warrant special handling and detailed information

Monitors and controls

the inventories for operating equipment and supplies

Monitors and controls

the Front Office Operations in the areas of revenue expenditure, profitable and

performance against budget

Perform any other duties

which may be assigned by the management from time to time.

Evaluate staff performance with reference to

occupational health and safety responsibilities and performance standards, as

outlined within job descriptions and IHG’s leadership brand competency


Provide induction and refresher training to all

staff, ensuring their ability to discharge allocated Workplace Health &

Safety responsibilities including: hazards within the workplaces, safe

operating procedures, use and maintenance of PPE and safety equipment and

emergency response procedures.

In conjunction with

the Emergency Response Team prepare emergency procedures upon advice from

relevant authority that cover such emergencies as Fire, Power Outrage, Bomb

Threat, Cyclone Warnings, etc


action with the Property Management Systems (PMS) in emergency situation.


Required Skills –

Communication skills are utilized a significant amount of time when

interacting with others; demonstrated ability to interact with customers,

employees and third parties that reflects highly on the hotel, the brand and

the Company.

Good writing skills

Proficient in the use of Microsoft Office and Front Office System

Problem solving, reasoning, motivating, organizational and training


Strong Leadership skills in managing teams

Ability to manage complex relationships

Qualifications –

Bachelor’s degree in Hotel Administration, Business Administration or


Experience –

3 years of guest service / hotel experience with one year in a

management capacity, or an equivalent combination of education and


Type and level of experience required may vary slightly based on size

and complexity of operation

Job: Front Office Management

Location: Vietnam-Phu Quoc

Requisition ID: ICPQ0108