IHG Assistant Housekeeping Manager in Petersburg, Virginia

Description:

Do you see yourself as the Assistant Housekeeping Manager for the IHG Army Hotels at Fort Lee, Virginia?

What's your passion? Whether you're into football, shopping or skydiving, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This role will manage day-to-day operations and assignments of the Housekeeping staff and recommend and or initiate disciplinary or other staffing and human resources-related actions in accordance with company rules and policies. You will ensure all staff is properly trained as needed to effectively carry out their job functions. This role will monitor Housekeeping staff to ensure guests receive prompt, professional attention and personal recognition as well as respond appropriately to guest complaints. Ability to Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

Experience in scheduling and regularly conducting routine inspections of the guest rooms and public areas. Ability to develop actions plans to correct any deficiencies within the property. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, Housekeeping activities, etc.

The Assistant Housekeeping Manager will achieve budgeted revenues, control labor costs and expenses while maximizing profitability within all areas of the hotel and participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Experience with establishing, implementing and maintaining training and procedures for PBX to serve as a central communications point during emergency or crisis situations. You need the ability to promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

Qualifications

Do you see yourself as the Assistant Housekeeping Manager for the IHG Army Hotels at Fort Lee, Virginia?

What's your passion? Whether you're into football, shopping or skydiving, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

This role will manage day-to-day operations and assignments of the Housekeeping staff and recommend and or initiate disciplinary or other staffing and human resources-related actions in accordance with company rules and policies. You will ensure all staff is properly trained as needed to effectively carry out their job functions. This role will monitor Housekeeping staff to ensure guests receive prompt, professional attention and personal recognition as well as respond appropriately to guest complaints. Ability to Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.

Experience in scheduling and regularly conducting routine inspections of the guest rooms and public areas. Ability to develop actions plans to correct any deficiencies within the property. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, Housekeeping activities, etc.

The Assistant Housekeeping Manager will achieve budgeted revenues, control labor costs and expenses while maximizing profitability within all areas of the hotel and participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Experience with establishing, implementing and maintaining training and procedures for PBX to serve as a central communications point during emergency or crisis situations. You need the ability to promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

Job: Hotel General Management

Location: VA-Petersburg

Requisition ID: R130938