IHG Guest Experience Manager - Crowne Plaza Newcastle in Newcastle, Australia


When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

The Crowne Plaza Newcastle is enviably positioned on the Newcastle harbour waterfront and is a welcoming and connected hub in the midst of the modern foreshore promenade, waterfront cafes and restaurants all with long lasting water views. Our hotel is looking for a hospitality minded person to join our enthusiastic and friendly team at Crowne Plaza Newcastle as a Guest Experience Manager.

You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who is responsible for all matters pertaining to guest service and hotel operations. You will ensure guests receive seamless service throughout the hotel, liaise with all departments and act promptly on any issues that require immediate resolution putting the guest experience at the heart of everything you do. You will supervise reception and concierge as well as provide support all operational teams especially during peak periods.

You will be confident to take control in a range of hotel emergency situations and be available to work a variety of rotational shifts including mornings, evenings, nights, weekends and public holidays.


Ideally, you'll have a minimum 2 years experience in a hotel front office department with a minimum 1 year experience as a team leader, shift supervisor or Guest Experience Manager. You'll have proven excellent guest relations focus, problem solving and time management skills with a can do attitude. A working knowledge of Opera PMS and Micros would be advantageous.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including duty meals, laundered uniforms and discounted accommodation worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG ® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/ .

You must meet the legal requirements to work in this country to apply.

Job: Reception

Location: Australia-Newcastle

Requisition ID: NEW002571