IHG Agent Front Desk (190217)--Holiday Inn Chateau LeMoyne French Quarter in New Orleans, Louisiana

Description:

Do you see yourself as a Front Desk Agent ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Job Purpose

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they have made the right choice to stay with us.

Duties and responsibilities

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests.

  • Check guests in, issue room keys, provide information on hotel services and room location.

  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.

  • Answer phones in a prompt and courteous manner

  • Up-sell rooms where possible to maximize hotel revenue

  • Answer, record and process all guests calls, messages, requests, questions or concerns.

  • Record guest preference in the system

  • Check guests out, including resolving any late or disputed charges

  • Accurately process all cash and credit card transactions using established procedures

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up

  • Take action to solve guest problems/complains using appropriate service recovery guidelines

Qualifications

Requirements include holding a High School diploma or equivalent, plus one year front desk/guest service experience. Some college is preferred. You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: LA-New Orleans

Requisition ID: R135619