IHG Floor Manager ,Crowne Plaza Muscat OCEC in Muscat, Oman
Food and Beverage
is what adds flavor to a stay! Guests love to enjoy delicious,
freshly-prepared and beautifully presented food. To deliver a great guest
experience, an Floor Manager will assist the Restaurant General Manager to
ensure quality service and standards while delivering a guest experience that
is unique. Ensure compliance with all federal, state and local regulations
concerning health, safety, or other requirements.
Along with the Restaurant General Manager,
manage day-to-day staffing requirements, plan and assign work, and establish
performance and development goals for team members. Provide mentoring, coaching
and regular feedback to help manage conflict and improve team member
Ensure all food and beverage equipment are
in proper operational condition and are cleaned on a regular basis.
Ensure that all outlets facilities are
cleaned, vacuumed, and properly stocked according to anticipated business
volume. Notify engineering immediately of any maintenance and repair needs.
Establish and achieve quality and guest satisfaction goals. Respond
in a courteous and prompt manner to all guest questions, complaints and/or
requests to ensure a high level of guest satisfaction.
Conduct proper food and beverage inventory
procedures. Determine minimum and maximum stocks for all food, beverage,
material, and equipment.
Ensure the security and proper storage of
food and beverage products, inventory and equipment, and replenish supplies in
a timely and efficient manner while minimizing waste.
Perform other duties as assigned.
Some college and/or
advanced training in food and beverage management plus 2 years of related
experience, including supervisory experience, or an equivalent combination of
education and experience. Bachelor’s degree / higher education qualification in
Hotel Management, culinary arts, or related field preferred.
Job: Hotel General Management
Requisition ID: MUS001137