IHG F&B Supervisor , Crowne Plaza Muscat OCEC in Muscat, Oman

Description:

Food and Beverage is what adds flavor to

a stay! Guests love to enjoy delicious, freshly-prepared and beautifully

presented food. To deliver a great guest experience – A supervisor will oversee

and help the service of food and beverages in a timely manner, helping guests

to have memorable experiences whenever and wherever they dine.

Key Responsibilities (List the

main responsibility)

Greet and welcome all guests and take beverage and food orders in a

prompt and professional manner

• Be attentive to

guest’s needs

• Supervise food and

beverages service to guests and present food according to established health

and presentation

standards

• Monitor guest

behavior and guest alcohol consumption to determine when alcohol service to the

guest should cease;

notify management of incidents involving excessive alcohol consumption or

impaired condition of guests; check

identification whenever the age of a guest requesting an alcoholic beverage

service is questionable

• Supervise the

cleanliness of the tables, chairs, windows, walls and other equipment in the

outlet

• Supervise the

outlet opening or closing duties as required.

Ensure that wait staff stations are

clean and

maintained throughout shift

• Follow hotel

safety protocols and procedures at all times. Immediately report any

safety/service incident

to the Supervisor

or Manager on duty

• Take action to

solve guest problems/complaints and use established guidelines for any service

recovery

to ensure guest

satisfaction

• Work as team and

communicate and co-ordinate with other departments to ensure excellent quality

and service

Qualifications

Some college and/or advanced training in

food and beverage management plus 2 years of related experience, including

supervisory experience, or an equivalent combination of education and

experience. Bachelor’s degree / higher education qualification in Hotel

Management, culinary arts, or related field preferred.

Job: Executive / Corporate

Location: Oman-Muscat

Requisition ID: MUS001136