IHG Instant Service Center Agent (1/FT)- InterContinental Downtown Miami | IHG in Miami, Florida

Description:

Do you see yourself as an Instant Service Center Attendant ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

JOB OVERVIEW:

This important role answers calls from in-house guest in a timely and professional manner and provides guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures.

DUTIES AND RESPONSIBILITIES:

  • Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures. Ensure calls are logged and follow up with guests to ensure total guest satisfaction.

  • Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

  • Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.

  • Perform other duties as assigned

Qualifications

QUALIFICATIONS AND REQUIREMENTS:

Basic reading and writing plus six months experience as a phone/switchboard operator. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.

In return we will pay you between $11.50 - $12.00 per hour, based on experience and give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: FL-Miami

Requisition ID: R129485