IHG Guest Experience Supervisor - Crowne Plaza Melbourne in Melbourne, Australia


At Crowne Plaza Hotels &Resorts our goal is to make business travel work. That s where you comein. When you re part of the Crowne Plaza Hotels & Resorts brand you re morethan just a job title.

AtCrowne Plaza we look for people who are dynamic, confident and ambitious;people who excel in their role and help our guests succeed too.

Join us as a Guest Experience Supervisor in Crowne Plaza Melbourne.You ll have ambition,talent and obviously, some key skills.

As Guest Expereince Supervisor you willmanage the concierge operations of the hotel to ensure the achievement of established guest service quality standards and departmental revenue and profit goals. In addition you will drive brand standards and the hotel's value initiative of our Winning Ways: Do theright thing, Show we care, Aim higher, Celebrate difference and Work bettertogether.


Ideally, you will have a minimum 3 years experience in a hotel front office environment with2 years experience as a team leader or duty manager. You will have excellent customer relations, problem solving and time management skills, a working knowledge of hotel property management systems such as Fidelio, Opera and Lanmark and an understanding of point of sales systems such as Micros.

In returnfor your hard work, you can look forward to a highly competitive salary andbenefits package including hotel discounts worldwide. What s more,because your career will be as unique as you are, we ll give you all thetailored support you need to make a great start, be involved and grow.

Andbecause the InterContinental Hotels & Resorts brand belongs to the IHGfamily of brands, you ll also benefit from all of the opportunities that comefrom being part of a successful, global hospitality company with over 4800hotels in over 100 countries around the world.

So whoeveryou are, whatever you love doing, bring your passion to the InterContinentalHotels & Resorts brand and IHG and we ll make sure you ll have room to beyourself.

Find out more about joining us today by going to careers.ihg.com

Job: Reception

Location: Australia-Melbourne

Requisition ID: MEL002178