IHG Guest Experience Manager - Crowne Plaza Melbourne in Melbourne, Australia



Crowne Plaza ® Hotels &Resorts our goal is to make business travel work. That’s where you come

in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more

than just a job title.


Crowne Plaza we look for people who are dynamic, confident and ambitious;

people who excel in their role and help our guests succeed too.

Join us as a Guest Experience Supervisor in Crowne Plaza Melbourne. You’ll have ambition,

talent and obviously, some key skills.

As Guest Experience Manager you will manage the concierge

operations of the hotel to ensure the achievement of established guest

service quality standards and departmental revenue and profit goals. In addition you will drive brand standards and the hotel's value initiative of our Winning Ways: Do the

right thing, Show we care, Aim higher, Celebrate difference and Work better



Ideally, you will have a minimum 3 years experience in a hotel front office environment with 2 years experience as a team leader or duty manager. You will have excellent customer relations, problem solving and time management skills, a working knowledge of hotel property management systems such as Fidelio, Opera and Lanmark and an understanding of point of sales systems such as Micros.

In return

for your hard work, you can look forward to a highly competitive salary and

benefits package – including hotel discounts worldwide. What’s more,

because your career will be as unique as you are, we’ll give you all the

tailored support you need to make a great start, be involved and grow.


because the InterContinental Hotels & Resorts brand belongs to the IHG®

family of brands, you’ll also benefit from all of the opportunities that come

from being part of a successful, global hospitality company with over 4800

hotels in over 100 countries around the world.

So whoever

you are, whatever you love doing, bring your passion to the InterContinental

Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be


Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reception

Location: Australia-Melbourne

Requisition ID: MEL002178