IHG (InterContinental Hotels Group) is one of the world's largest hotel companies and we are looking for people just like you to join our award winning team in Makati!

We are a contact centre. We are not a BPO and we are hiring directly for our Customer Care and Reservations - Japanese Teams.

Among our many brands, InterContinental , Kimpton Hotels, Hualuxe, Crowne Plaza , Hotel Indigo, Holiday Inn , Holiday Inn Express , Even Hotels, Staybridge Suites, and Candlewood Suites, we have over 5,000 hotels in over 100 countries. We were recently named one of the top 100 employers in the United States by Fortune Magazine. IHG Rewards Club is the World's most Global Loyalty Hotel Program. It is a travel rewards program that allows members to earn points in a variety of ways, making it easy for them to enjoy exciting trips and brand name merchandise.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.


Japanese Customer Care Representatives for IHG Rewards Club will handle the following: incoming calls from members of the IHG Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service; enrollment of new members to the IHG Rewards Club Program and manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

Our Japanese Reservations Sales Specialists will answer inbound calls from IHG guests, assist guests with reservations and other hotel related inquiries, and provide elite customer service to our guests while promoting/selling our hotels.


Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't.

Some of our best employees came to IHG with no work history at all. We are looking for candidates who are native/fluent speakers of Japanese and can communicate in English and who have the ability to quickly develop relationship with our guests.

Anyone applying for the role must be at least 18 years old and willing to work on holidays and weekends.

Undergraduates are welcome to apply.

Compensation and Benefits:

  • Experience Pay

  • Language Premium

  • Regularization of employment after 3 months

  • Hotel Discounts Worldwide for you and your family and friends

  • Retirement Plan

  • Medical Insurance (for employee and immediate family members)

  • Dental Insurance

  • Life Insurance

  • Accident Insurance

  • 30 days Leave Credits (15 days convertible to cash)

  • 20% night differential shift

  • Global Recognition Programs

  • Global career opportunities, training and room to grow opportunities

  • Great location

  • Work VISA and permit processing

  • And Much More!

Our reservations/contact centre in Makati is conveniently located at the

29th floor Tower 2 RCBC Plaza, Ayala Avenue, cor Sen Gil Puyat, Makati City, Philippines.

So are you finally ready to get a great career?

Apply and Create your profile online and see for yourself why IHG is one of the leading hotel companies in the world.

Job: Reservations Sales Agent

Location: Philippines-Makati

Requisition ID: MAK001403