IHG Fulfillment Executive in Makati, Philippines
Do you see yourself as a Fulfillment Executive?
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As a Fulfillment Executive, you provide support to Americas sales force and Regional Sales Centers by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.
Essential Duties and Responsibilities
Fulfills and where possible exceeds customer expectations in the conversion of their enquiries in to an IHG branded hotel with a focus on generating the best levels of revenue
Where first choice property may not be available, cross sell the customer to another IHG branded property
Ensures accurate and timely capture of pertinent data in to the required sales systems
Develops and delivers the relevant and appropriate documentation to the customer and hotel
Ensures the timely follow up and pursuit of business with customers and stakeholders in order to drive the highest levels of conversion
Ensures accurate and timely communication of the status and pertinent information of potential bookings to initiator and recipient hotel
Demonstrated ability to determine what is required and take action and responsibility to deliver it. Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
Must have established organization skills required to maintain electronic and paper filing systems
Maintain a high level of knowledge pertaining to policy and procedure and communicate knowledge effectively to all personnel when applicable.
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
Verbal and written fluency in at least two languages of the region as appropriate
At least a graduate of any four-year course.
Job: Finance & Business Support
Requisition ID: MAK001355