IHG Fulfillment Executive - Spanish in Makati, Philippines
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Our Worldwide Sales Centre is looking for a Fulfillment Executive - Spanish.
Job Summary –
to Field Sales Force and Regional Sales Centers in Europe by servicing leads
through the effective execution of the enquiry handling process, steps to
conversion, and the preparation of proposals, quotations, and by cross checking
product information between hotels for all brands within the IHG.
and maximize revenue and profit opportunities in the Groups and Meetings
segment and fulfillment of leads from developed assigned accounts both dedicated
Essential Duties and Responsibilities –
and where possible exceeds customer expectations in the conversion of their
enquiries into an IHG branded hotel with a focus on generating the best levels
first choice property may not be available, cross sell the customer to another
IHG branded property, profiling hotel
accurate and timely capture of pertinent data in to the required sales systems
and delivers the relevant and appropriate documentation to the customer and
the timely follow up and pursuit of business with customers and stakeholders in
order to drive the highest levels of conversion
accurate and timely communication of the status and pertinent information of
potential bookings to initiator and recipient hotel
maintain, and foster relationships through direct customer contact with Key
Stakeholders, clients, and properties
Technical skills and Knowledge
ability to determine what is required and take action and responsibility to
deliver it. Ability to take initiative,
meet deadlines and commitments, and complete tasks and projects as required.
have established organization skills required to maintain electronic and paper
a high level of knowledge pertaining to policy and procedure and communicate
knowledge effectively to all personnel when applicable.
clear and effective verbal and written skills for the purpose of obtaining and
conveying information to clients, management and team members as well as
and written fluency in English and Spanish
least a graduate of any four-year course.
least one (1) year of business experience in a Call Center/Hotel Guest Relations/Hotel
Job: Executive / Corporate
Requisition ID: R133527