IHG Fulfillment Executive - Spanish in Makati, Philippines


What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Our Worldwide Sales Centre is looking for a Fulfillment Executive - Spanish.

Job Summary –

Provides support

to Field Sales Force and Regional Sales Centers in Europe by servicing leads

through the effective execution of the enquiry handling process, steps to

conversion, and the preparation of proposals, quotations, and by cross checking

product information between hotels for all brands within the IHG.

Proactively grow

and maximize revenue and profit opportunities in the Groups and Meetings

segment and fulfillment of leads from developed assigned accounts both dedicated

and managed.

Essential Duties and Responsibilities

  • Fulfills

and where possible exceeds customer expectations in the conversion of their

enquiries into an IHG branded hotel with a focus on generating the best levels

of revenue

  • Where

first choice property may not be available, cross sell the customer to another

IHG branded property, profiling hotel

  • Ensures

accurate and timely capture of pertinent data in to the required sales systems

  • Develops

and delivers the relevant and appropriate documentation to the customer and


  • Ensures

the timely follow up and pursuit of business with customers and stakeholders in

order to drive the highest levels of conversion

  • Ensures

accurate and timely communication of the status and pertinent information of

potential bookings to initiator and recipient hotel

  • Build,

maintain, and foster relationships through direct customer contact with Key

Stakeholders, clients, and properties



Technical skills and Knowledge

  • Demonstrated

ability to determine what is required and take action and responsibility to

deliver it. Ability to take initiative,

meet deadlines and commitments, and complete tasks and projects as required.

  • Must

have established organization skills required to maintain electronic and paper

filing systems

  • Maintain

a high level of knowledge pertaining to policy and procedure and communicate

knowledge effectively to all personnel when applicable.

  • Demonstrates

clear and effective verbal and written skills for the purpose of obtaining and

conveying information to clients, management and team members as well as

producing reports

  • Verbal

and written fluency in English and Spanish



least a graduate of any four-year course.

Experience –


least one (1) year of business experience in a Call Center/Hotel Guest Relations/Hotel

Sales environment

Job: Executive / Corporate

Location: Philippines-Makati

Requisition ID: R133527