IHG Security Agent - InterContinental Los Angeles Downtown in Los Angeles, California


Do you see yourself as a Security Officer ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team

  • Perform daily inspectionsand ensure compliance of hotel security and safety requirements and proceduresin order to protect hotel property, employees and guests against theft, crime,threats and safety hazards.This mayinclude, but is not limited to: patrolling and inspecting with or without specialized equipment,assigned areas to include all access points and public accommodation spacesof the property including lobbies, elevator corridors, elevators, eventspaces, meeting rooms, event space corridors, back of house corridors,stairwells and vestibules; monitoring surveillance cameras and checkingareas for unauthorized persons or vehicles, coordinating the towing ofvehicles, identifying unlocked doors and fire and safety hazards, anddocumentation of all actions

  • Immediately responding to alarms to determine their cause;executing evacuation procedures in a prompt, safe, and coordinatedfashion

  • maintaining compliance with Safety & Security policies and procedures,auditing/department logs that may include lost and found, storing guests’valuables, storing and issuing specialized equipment, key control,emergency procedures, health and safety hazard procedures for allemployees and guests

  • ensuring all guest room doors are secured and assist confirmed guestswith room access and moving/removing guest possessions or inventory ifrequired

  • Inspecting purses, packages or bags of employees if designated bymanagement and employees workidentification and accuracy of employee time cards as they arrive/leavethe property; completing administrative / staff work and/or similar assignments,conducting research, administering processes and procedures as directed,demonstrating initiative to immediately identify operational needs of theSafety & Security Department, preparing comprehensive administrativereports for internal use, preparing electronic and print presentationmaterial for training, facilitating training, keeping roll for training,maintaining internal training logs, sending electronic correspondence tointernal/external customers, tracking visitors & contractors·Record necessary andpertinent information in Hotel incident reporting database; provide informationto police and fire agencies involving investigations and to Corporate Legaldepartment, Corporate Claims Management department, insurance agencies andoutside attorneys to assist in case evaluation, settlement or defense involvinglawsuits against the Company

  • Promote teamwork and qualityservice through daily communication and coordination with otherdepartments. Key departmental contactsinclude all hotel staff, Corporate Hotel Management Group and Corporate RiskManagement and Legal department

  • Assist intraining/educating employees on current safety and security issues to ensurecompliance with all Company loss control policies and current security, andsafety regulations. Inform management ofhazardous situations, emergencies or threats to the security of guests,employees or hotel assets. Schedulepreventative maintenance and repairs to security equipment or hotel property asneeded and ensure that equipment is prepared and operational for the followingday’s work.

  • Investigate loss and safetyincidents involving guests, employees and/or hotel loss and safety exposure andcomply with state and government regulations and hotel procedures toprevent/minimize the loss from theft and other safety risk or litigationagainst the hotel. Such investigations may include, but are not limited totheft or lost items, noise complaints, assault complaints, food related illnesscomplaints, intoxication incidents, other guest complaints, and guest oremployee injuries. May have toadminister CPR on guest or staff member in accordance to guidelines andcommunicate specified information to EMS/medical personnel as required. Prepare comprehensive and error free reportsin accordance to Company and hotel policies and procedures

  • Respond in a courteous andprompt manner to all guest related incidents, questions, complaints and/orrequests to ensure strong guest satisfaction.

Perform other duties as assigned; such as may handle

deliveries received during non-business hours


Requirements include a High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired. Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes. You may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us more about yourself by clicking "Apply Online".

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Security Guards

Location: CA-Los Angeles

Requisition ID: R190207LAXHC13