IHG Reservation Sales Associate in London, United Kingdom

Description:

At InterContinental ® Hotels &Resorts our role is to put the glamour into international travel.

That’s where you come in. When you’re part of the InterContinental Hotels &

Resorts brand you’re more than just a job title.

At InterContinental Hotels

& Resorts we look for people who are charming, confident, and

internationally-minded; people who know what it takes to exceed guest

expectations.

Join us as a Reservations Sales Agent in the iconic

InterContinental London Park Lane. You’ll have ambition, talent and obviously,

some key skills. Because, for this vital role, you will requests for guest room reservations, changes,

and cancellations in accordance with established standards, and responds to and

provides information on hotel services, local attractions, and travel

directions.

You will book guest reservations for individuals and/or groups

that are requested by phone or from within the hotel in accordance with

established standards and scripts using the hotel's reservation system; process

reservations from the sales, reservation centres or travel

agencies/wholesalers. The agent will designate and apply appropriate

travel agency commissions and up-sell rooms where possible to utilize yield

management strategies to ensure a full house whenever possible. You will

suggest alternate dates for sold-out periods while processing cancellations,

revisions and information updates on changes; guest reservations and requests

for other hotels within the IHG reservations system.

The agent will provide accurate

information about the city and the surrounding attractions when asked by

guests; mail hotel-specific information sheets and brochures to guests as

requested and stay abreast of current rates, rate changes and all promotions;

assist in rooms forecasting. You may complete daily logs according

to established procedures.

Qualifications

Requirements include basic reading, writing, and math skills and six months experience as a reservationist or front desk agent and a High school or equivalent is preferred. You may be required to work nights, weekends, and/or holidays.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

In return for your hard

work, you can look forward to a highly competitive salary and benefits package

– including duty meals, laundered uniforms and hotel discounts worldwide.

What’s more, because your career will be as unique as you are, we’ll give you

all the tailored support you need to make a great start, be involved and grow.

And because the

InterContinental Hotels & Resorts brand belongs to the IHG® family of

brands, you’ll also benefit from all of the opportunities that come from being

part of a successful, global hospitality company with over 5000 hotels in over

100 countries around the world.

So whoever you are,

whatever you love doing, bring your passion to the InterContinental Hotels

& Resorts brand and IHG and we’ll make sure you’ll have room to be

yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Hotel General Management

Location: GBR-London - Central-London

Requisition ID: R135032