IHG Reservation Sales Associate in London, United Kingdom
At InterContinental ® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Join us as a Reservations Sales Agent in the iconic InterContinental London Park Lane. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, you will requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.
You will book guest reservations for individuals and/or groups that are requested by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservation system; process reservations from the sales, reservation centres or travel agencies/wholesalers. The agent will designate and apply appropriate travel agency commissions and up-sell rooms where possible to utilize yield management strategies to ensure a full house whenever possible. You will suggest alternate dates for sold-out periods while processing cancellations, revisions and information updates on changes; guest reservations and requests for other hotels within the IHG reservations system.
The agent will provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested and stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting. You may complete daily logs according to established procedures.
Requirements include basic reading, writing, and math skills and six months experience as a reservationist or front desk agent and a High school or equivalent is preferred. You may be required to work nights, weekends, and/or holidays.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including duty meals, laundered uniforms and hotel discounts worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/
Job: Hotel General Management
Location: GBR-London - Central-London
Requisition ID: R135032