IHG Meetings and Events Assistant - Crowne Plaza Kensington in London, United Kingdom

Description:

·

Actively

work as a member of the Meeting & Events Sales team, contributing to

maximizing all Meetings & Events Revenue opportunities

·

Convert

Meetings & Event enquiries and leads into confirmed bookings, including but

not exclusively for:

o Business

meetings, residential conferences, exhibitions, dinner/dinner dances, weddings,

family events and celebrations, Christmas parties, themed party nights.

·

Promote

and sell the hotel/s (and other InterContinental Hotels) via the phone, in

person or in writing

o

Develop

and maintain excellent product knowledge

o

Demonstrate excellent re-active and pro-active sales

skills throughout all customer interactions and correspondence

o

Develop

future and repeat business with both new and existing customer

o

Identify

and communicate Sales Lead opportunities

o

Conduct

hotel site inspections/showrounds to fulfil customers expectations

o

Support

with client entertaining, event hosting/welcoming and hotel networking events

as required

o

Cover

reservations department in absence with assistance of the Revenue manager.

·

Provide

consistent and effective communications with the hotel/s operational teams

o

Record

and process, using M&E computer systems, all bookings, cancellations and

amendments promptly and in line with company standards

o

Prepare

accurate BEO’s/Function sheets, ensuring all customer requirements and

expectations are clearly communicated to the operational teams for service

delivery

o

Meet

and Greet customers as required

o

Complete

post event follow-ups, share, communicate and act upon relevant customer

feedback

·

Comply

with the companies ways of working and best practice standards

o

Accurately

enter data into all systems and business tools

o

Organise

and priorities work load in order to ensure guaranteed response times and

deadlines are met

o

Meet the minimum company and industry standards for

all Test Calls/Emails/RFP’s

·

Prepare

reports to support the M&E Sales Managers using both computerised M&E

system and other computer software such as Word and Excel

·

Assist/represent

the M&E Sales Manager on additional project, champion groups and

departmental tasks are required

Qualifications

Background / Experience

Essential:

  • Basic numeracy and literacy skills

  • Willingness to learn salestechniques

  • Willingness to learn about computertechnology

  • Eligible to work in the UK

Desirable:

  • Meetings / Events Office experience

  • Sales techniques

Works Collaboratively

Essential:

§ Carry out instructions

§ Desire and ability to learn

§ Able to ask for help

§ Assist others within and outside of

immediate department

§ Ability to communicate effectively

Desirable:

Drives Results

Essential:

  • Ability to organise self

  • Able to multi-task

  • Flexible & adaptable

  • Courtesy

  • Attention to detail

  • Enthusiastic

  • Positive attitude

  • Has a drive for results

  • Ability to work without supervision

Desirable:

  • Ability to plan and prioritise

  • Ability to build rapport

Be Brandhearted

Essential:

  • Ambassador of our Brands

  • Positive attitude

  • Ability to Work without constantSupervision

  • Thinks creatively

  • Ability to work under pressure

Desirable:

  • Problem Solving skills

Thinks Ahead

Essential:

  • Customer Focused / Can-do

  • Anticipate customer needs

  • Open to new ideas

  • Cultural Awareness

  • Willingness to learn about theHotel/ Company standards /products and services

Desirable:

  • Understanding of the Hotel Industry standards,policies and procedures

  • Local market knowledge

Job: Hotel General Management

Location: GBR-London - Central-London

Requisition ID: R128858