IHG Guest Services Agent at Crowne Plaza Battersea in London, United Kingdom

Description:

At Crowne Plaza Hotels & Resorts our goal is to makebusiness travel work. That s where you come in. When you re part of the CrownePlaza Hotels & Resorts brand you re more than just a job title.our goal is to makebusiness travel work. That s where you come in. When you re part of the CrownePlaza Hotels & Resorts brand you re more than just a job title.

At Crowne Plaza we lookfor people who are dynamic, confident and ambitious; people who excel in theirrole and help our guests succeed too.

Crowne Plaza London Battersea located outside ofthe London Congestion Zone but also easily accessible with just a 10 minutewalk to Clapham Junction or a 2 minute bus ride.We are a luxuryhotel with 78 guest rooms, 6 suites and 7 meeting rooms. We re spoilt for viewsfrom Our Terrace bar which overlooks theThames and London Heliport.So come join us as a Guest Service Agent .You llhave ambition, talent and obviously, some key skills. Because, for this vitalrole, we re looking for someone who can

-[if !supportLists]->-[endif]->Tobe fully conversant with the facilities, services and special promotionsoffered by the hotel and to pass this information on to the guest whenever thepossibility arises in order to maximise hotel sales.-[endif]->Tobe fully conversant with the facilities, services and special promotionsoffered by the hotel and to pass this information on to the guest whenever thepossibility arises in order to maximise hotel sales.

  • To have a full working knowledge of the Priority Club programme and its benefits taking every opportunity to enroll new members.
  • Whenever possible to anticipate guest s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
  • To be fully conversant and able to operate the hotels front office systems.

-[if !supportLists]->-[endif]->Ensure a sound knowledge of the localarea regarding history, places of interest and special events and where furtherinformation can be obtained.-[endif]->Ensure a sound knowledge of the localarea regarding history, places of interest and special events and where furtherinformation can be obtained.

-[if !supportLists]->-[endif]->To display a Can-Do Attitude at alltimes.-[endif]->To display a Can-Do Attitude at alltimes.

-[if !supportLists]->-[endif]->To ensure that guests receive the most cordial attentionwhenever they approach the concierge desk for information. They should also endeavour to use the guestsname whenever possible.-[endif]->To ensure that guests receive the most cordial attentionwhenever they approach the concierge desk for information. They should also endeavour to use the guestsname whenever possible.

In return for your hardwork, you can look forward to a highly competitive salary and benefits package including laundered uniform, free meals on duty, pension scheme, and hoteldiscounts worldwide. What s more, because your career will be as unique as youare, we ll give you all the tailored support you need to make a great start, beinvolved and grow.

And because the CrownePlaza Hotels & Resorts brand belongs to the IHGfamily ofbrands, you ll also benefit from all of the opportunities that come from beingpart of a successful, global hospitality company with over 4800 hotels in over100 countries around the world.

So whoever you are,whatever you love doing, bring your passion to Crowne Plaza and IHG and we llmake sure you ll have room to be yourself. Find out more about joining us todayby going tocareers.ihg.com

We are an equal opportunities employer.

Qualifications

Job: Front Office

Location: GBR-London - Central-London

Requisition ID: R129099