IHG Food & Beverage Team Member - Crowne Plaza Kensington in London, United Kingdom

Description:

Under the general guidance and supervision of your head of department and within the limits of established InterContinental Hotel Group (IHG) policies & procedures, to support the Food and Beverage team by performing duties including: serving guests, mis en place and preparation, set up of functions, set up of food and beverage equipment and assisting with the preparation of service. Promotes the desired work culture around the Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

Key Job Responsibilities

  • High levels of guest service.

  • Mise en place / food and beverage preparation.

  • Assist with receiving and storage of goods.

  • Maintain good food safety, hygiene standards and practices.

  • Assists with preparations for food and beverage functions and service.

  • Assists with cellar operations

  • Assists with the preparation of a food and beverage outlet for service including :

  • Cleaning of equipment

  • Cleaning and maintaining glassware and china for service

  • Preparation of waiter service stations

  • Preparation of Tables

  • Establishes and maintains effective employee working relationships.

  • Attends and participates in daily briefings and other meetings as scheduled.

Self Management

  • Gain understanding of the departmental goals and financial targets.

  • Comply with hotel rules and regulations and provisions contained in the employment handbook.

  • Comply with company grooming and uniform standards.

  • Comply with timekeeping and attendance policies.

  • Actively participate in training and development programmes and maximise opportunities for self development.

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards to include:-

  • Being attentive to guests

  • Accurately and promptly fulfilling guest requests

  • Understand and anticipate guest needs

  • Maintain a high level of knowledge which will enhance the guest experience

  • Demonstrate a service attitude that exceeds expectations

  • Take appropriate action to resolve guest complaints

  • Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

  • Be able to promote the hotel (and IHG generally) products and services.

  • Maintain a high level of product and service knowledge about all IHG hotels in your region.

  • Ensure known repeat guests, priority members and other VIP’s receive special attention.

Qualifications

Previous experience within a hotel environment would be advantageous for this role, as well

  • has a warm and welcoming personality

  • team player

  • excellent spoken and written command of the English language, other languages are beneficial

  • All applicants must be able to work varying shifts including night, weekends and bank holidays.

  • You must meet the legal requirements to work in the UK.

Job: Hotel General Management

Location: GBR-London - Central-London

Requisition ID: R130760