IHG Food & Beverage Supervisor - Crowne Plaza Kensington in London, United Kingdom


To maintain and improve standards of service and develop the procedures within all F&B departments, with specific responsibility for afternoon tea service in the bar. Promotes the desired work culture around the Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

Key Responsibilities

  • Guest experience – champion an excellent guest experience before, during and after each guest’s visit to the hotel.

  • Revenue – to ensure that all F&B staff maximize revenue within the department and encourage upselling.

  • Under the direction of the F&B Director and F&B Operations Manager/Supervisor support other F&B departments across the hotel as and when required.

  • Cost control – maintain and improve food and beverage profits by monitoring stock control policies, and wastage and breakages and implementing remedial actions.

  • Afternoon tea – take ownership of the afternoon tea product and service at the hotel.To include reservations, guest service, staff training, ordering and guest feedback.

  • Reservations - proactively maintain the bar reservations system, confirming bookings with the M&E team and contacting guests to confirm their reservations.

  • Staff training – train F&B staff to ensure they deliver high levels of customer care.

  • Staff planning – plan rotas and annual leave in accordance with the levels of business at the hotel.

  • Ordering – ensure all items of stock are ordered in a timely fashion and in line with hotel polices.

  • Maintenance - to report all maintenance faults to the Maintenance Department, and follow the remedy through.

  • Security - to ensure that all standards relating to security are maintained with emphasis on the following:

  • Liquor stocks

  • Hotel Equipment

  • F&B Keys

  • F&B Floats

  • To ensure each new member of the team receives a departmental induction within their first week and attends a company orientation within their first four weeks with the company.

  • To carry out appraisals/job chats as per the company appraisal system.

  • To be fully conversant with disciplinary procedures and all other relevant human resource practices e.g. sickness/absenteeism

  • Ensuring recruitment, training, development and staffing levels are as required, whilst demonstrating a management style that is both ‘hands on’ and strategic.

  • To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guest and colleagues where possible.

  • To attend and contribute to all daily/weekly team meetings.

  • To have a thorough knowledge of and adherence to the law with regard to the following company regulations:

  • Licensing Laws;

  • The Hotel Health and Safety Policy and Procedures;

  • The Hotel and Company Security Procedures;

  • The Hotel facilities and attractions;

  • Hotel operation standards and department procedures;

  • Food Handling & Hygiene Laws;

  • Fire Regulations and Procedures;

  • First Aid Procedures

  • Current Licensing Regulations (Food and Beverage Service department only)

  • Methods of payment accepted by the Company (cash handling staff only)

  • Short and long term marketing promotions.

  • To be a good example of the company dress code and appearance standards ensuring that your team fully comply with these.

  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Hotel or General Manager.


To be considered for this position

  • at least 3 years experience working in a Food & Beverage environment

  • experience within a Hotel environment

  • be able to demonstrate excellent leadership skills.

  • hands on management style and strong leadership skills

  • excellent customer focus

  • an eye for detail

*a strong sense of Food & Beverage creativity and initiative

All applicants must be able to work varying shifts including night, weekends and bank holidays.

You must meet the legal requirements to work in the UK.

In return we’ll give you a generous financial and benefits package including free meals on duty, pension scheme, fitness club membership, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Job: Food & Beverage Management

Location: GBR-London - Central-London

Requisition ID: R124669