IHG SALES MANAGER - CONFERENCE & EVENTS - CROWNE PLAZA & HOLIDAY INN AL THURAYA CITY KUWAIT in Kuwait City, Kuwait
Job Summary – To oversee and direct
all aspects of the hotel’s strategies of selling and executing concerning the
areas of Conference and Events.
Work with operations to ensure successful conference and banqueting and outside
catering events for our clients.
The Sales Manager - Conference and Events manages the procurement and delivery of conference and meeting.
The key job responsibilities of this role are:
Co-ordination and monitoring of all meetings and convention
Manage the standards and procedures of the department
Conduct room familiarisations and site inspections
Monitor competitor activities
Ensure contracts are completed and revised
Ensure maximum departmental Sales profit is achieved
Maintain and develop contacts with business generators, meeting and conference planners, visitors/Conference Bureau, travel agents, tour operators, airlines, corporate accounts
Oversees the preparation, presentation and service of banquet food and beverage products to ensure highest quality at all times
Use standardized formletters for use by all Conference & Banqueting staff as response toinquiries, tentative/ definite bookings, thank you, cancellations andre-bookings. Ensure appropriate letters aresent and filed.
Actively solicit and bookbusiness following hotel standards.
Meet with clients to workout the details of their functions.Escort clients through the property and highlight features of facilityas well as available services.
Visit external customers attheir selected venues for Outside catering purposes to best establish theirneeds and allow for a successful event.
Suggestively sell menuswhich meet the client's needs and maximize revenues.
Where appropriate, entertainclients in the hotel outlets to sell the hotel facilities. Make reservations at non-peak times in orderto allow the outlet to provide the best service. Adhere to all Accounting policies regardingpayment
Liase with the ExecutiveChef to plan special requests for clients and special event menus. Arrange introductions between the client andChef.
Welcome group contact uponarrival at function and ensure guest satisfaction
Anticipate guests' needs,respond promptly and acknowledge all guests, however busy and whatever time ofday. Promote positive guest relations atall times.
Be familiar with all hotelservices/features and local attractions/activities to respond accurately to anyguest inquiry.
Monitor and handle guestcomplaints
Contact clients afterscheduled functions to ensure guest satisfaction and to solicit re-bookings
Conduct weekly B.E.O. reviewmeetings; resolve any discrepancies and provide support when appropriate
Attend designated meetings
Foster and promote a cooperative working climate,maximizing productivity and employee moral
Qualifications and Requirements
Minimum two years experience as Banquet Manager
Excellent communication skills
Ability to work irregulars hours, late evenings and weekends when appropriate
Previousexperience with an international or global organization
Strongknowledge of the market
Effectiveinterpersonal and influencing skills
Highlevel of business savvy, change management, negotiations skills, and issueresolution
Job: Conference & Banqueting Services
Location: Kuwait-Kuwait City
Requisition ID: KUW001506