IHG Telephone Operator at Crowne Plaza Dubai in Dubai, United Arab Emirates
Do you see yourself as a Telephone Operator ?
What's your passion? Whether you're into scuba diving, golf
or dancing the tango, at IHG we're interested in you. We love people who apply
the same amount of passion and precision to their jobs as they do to their
hobbies - people who put our guests at the heart of everything they do. And
we're looking for more people like you to join our friendly and professional
team - people that help us
create great hotels guests love.
Plaza Dubai is an upscale hotel brand located along the business area of Sheikh
Zayed Road with over 568 rooms, 13 international restaurants and bars, and has
one of the largest meeting, conference and banqueting facilities in the UAE.
We are looking for reassuring, social, goal-oriented, dynamic,
confident people to join around 700 colleagues
who are committed to maintaining the highest standards of quality and service
which define our company. We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.
moment, we are looking for a Telephone Operator to join our enthusiastic, warm and friendly
Front Office team at Crowne Plaza Dubai .
As a Telephone Operator , you will ensure that all guests are served to
the company standard in the Front Office Department. You will ensure that the
highest standards of hospitality and welcome are demonstrated at all times
within Front Office areas.
The Key Responsibilities are:
Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Records all entries on traffic sheets
Assists guests with international calls and directory queries
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to theTelephone Supervisor
Report on logbook daily
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing casesof emergency.
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Attends to all guest queries and requests promptly
Maintains detailed knowledge of the Hotel’s fire, life and safetysystem
Maintains detailed knowledge on the Emergency Response Team andworkings of the telephone room in this regard
Maintain Hotel Information
You will need to be flexible with
working hours and be a team player. You should have a minimum of 1 to 2 years
relevant experience. You will be an enthusiastic individual who can communicate
easily with both your fellow team members and guests. You will bring with you
strong interpersonal skills and good command of written and spoken English is
required. A professional and friendly appearance, a service orientated mindset,
high initiative, team spirit, a drive for results are desired.
Other Information: You must meet the legal requirements to work in this
In return we'll give you a competitive tax-free financial
and benefits package, hotel discounts worldwide and the chance to work with a
great team of people. Most importantly,
we'll give you Room to be yourself.
So what's your passion? Please get in touch and tell us how
you could bring your individual skills to IHG. To find out more
about us or any other jobs with IHG please look at careers.ihg.com
We are an equal opportunities employer.
Job: Front Office
Location: United Arab Emirates-Dubai
Requisition ID: DUB004307