IHG Reservations Supervisor at IHG® Dubai Festival City in Dubai, United Arab Emirates
Do you see yourself as a Reservations Supervisor?
What's your passion? Whether you're into
reading, golf or sky diving, at IHG® we're interested in you. We love people
who apply the same amount of passion and precision to their jobs as they do to
their hobbies. Imagine working for a company that gives you Room to be
yourself. Our commitment to our people is to deliver room to have a great
start, to learn and grow, to perform, to be recognized and rewarded, to be
involved and to take the initiative and lead.
The InterContinental Hotels Group (IHG®)
properties in Dubai Festival City consist of three hotel brands. These include
the luxury brand InterContinental, the superior upscale Crowne Plaza and the
lavish long-stay InterContinental Residence Suites. In addition to over 1000
bedrooms, the three properties boast a selection of high quality restaurants
and bars, an impressive 3,800 square meter Event Centre across two levels, the
5,000 square meters Festival Arena by InterContinental, the luxurious Spa
InterContinental, state-of -the-art gymnasium facilities, and swimming pool
We are looking for confident, sophisticated and
internationally-minded people to join over 1200 colleagues who are committed to
maintaining the highest standards of luxury, quality and service which define
our company. We value the passion and enthusiasm of our colleagues, and
encourage you to share your passion when you work with us.
At the moment
we're looking for a Reservations Supervisor to join our energetic,
enthusiastic and passionate team at InterContinental Hotels Group ® - DubaiFestival City .
This role reports
directly to the Reservations Manager and the primary responsibility of
this role is to align the Reservations policies and procedures to deliver
Great hotels guests love and create the right environment in which our
colleagues can experience our Winning Ways and IHG® commitment. Under the
direction of the Reservations Manager, the Reservations Supervisor is responsible
for supervising the operations of the Reservations Department during shift by
assisting to co-ordinate operational plans to meet Hotel sales targets. In
addition to maximizing reservations opportunities for each of the DFC
properties, including rooms and restaurants for Crowne Plaza DFC,
Intercontinental DFC and InterContinental Residences DFC. Promoting the
desired work culture around the five core values of Trust, Integrity,
Respect, One Team and Service of the InterContinental Hotels Group and the
The key responsibilities are:
Conducts shift briefings to ensure hotel activities and
operational requirements are known
Ensures all tasks on the daily checklist are carried in
an efficient and timely manner (including but not exclusive to all reports,
no shows/cancellation processing and spot checks).
Ensures Sales Agents record and process reservations
made by phone/fax/email, as well as amendments to reservations.
Promptly attend to all guest inquires & complaints
within 12 hours ensuring solutions support both positive guest experience
& revenue generation/retention (“Webguru” Glitch)
Ensure the team is motivated to work at their highest
individual levels of performance.
Ensure Sales Agents sell InterContinental, Crowne Plaza
and InterContinental Residence Suite product and services for rooms,
restaurants and golf club by using up-selling, cross-selling and suggestive
selling techniques through coaching.
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
· Minimum 2 years call-centre or hotel operations experience.
· Minimum 1 year experience in supervisory role.
· Minimum secondary education completed. Desired Bachelors.
· Intermediate knowledge of Microsoft Office
· Advanced in writing and speaking English
· Knowledge of Arabic language desired.
· Ability to work both independently and within a team environment.
· Ability to lead and motivate team members.
In return we'll give you
a competitive financial and benefits package including accommodation, free
meals on duty, hotel discounts worldwide and the chance to work with a great
team of people. Most importantly, we'll give you the room to be yourself.
At IHG® we are committed
to developing our team and managing our talent and would encourage internal as
well as external candidates to apply for any of our vacancies.
So what's your passion? Please
apply on-line and tell us how you can bring your individual skills to IHG®.
To find out more about us or any other jobs with IHG® please look
Job: Sales & Business Development
Location: United Arab Emirates-Dubai
Requisition ID: DUB004226