IHG Reservations Supervisor at IHG® Dubai Festival City in Dubai, United Arab Emirates


Do you see yourself as a Reservations Supervisor?

What's your passion? Whether you're into

reading, golf or sky diving, at IHG® we're interested in you. We love people

who apply the same amount of passion and precision to their jobs as they do to

their hobbies. Imagine working for a company that gives you Room to be

yourself. Our commitment to our people is to deliver room to have a great

start, to learn and grow, to perform, to be recognized and rewarded, to be

involved and to take the initiative and lead.

The InterContinental Hotels Group (IHG®)

properties in Dubai Festival City consist of three hotel brands. These include

the luxury brand InterContinental, the superior upscale Crowne Plaza and the

lavish long-stay InterContinental Residence Suites. In addition to over 1000

bedrooms, the three properties boast a selection of high quality restaurants

and bars, an impressive 3,800 square meter Event Centre across two levels, the

5,000 square meters Festival Arena by InterContinental, the luxurious Spa

InterContinental, state-of -the-art gymnasium facilities, and swimming pool


We are looking for confident, sophisticated and

internationally-minded people to join over 1200 colleagues who are committed to

maintaining the highest standards of luxury, quality and service which define

our company. We value the passion and enthusiasm of our colleagues, and

encourage you to share your passion when you work with us.

At the moment

we're looking for a Reservations Supervisor to join our energetic,

enthusiastic and passionate team at InterContinental Hotels Group ® - DubaiFestival City .

This role reports

directly to the Reservations Manager and the primary responsibility of

this role is to align the Reservations policies and procedures to deliver

Great hotels guests love and create the right environment in which our

colleagues can experience our Winning Ways and IHG® commitment. Under the

direction of the Reservations Manager, the Reservations Supervisor is responsible

for supervising the operations of the Reservations Department during shift by

assisting to co-ordinate operational plans to meet Hotel sales targets. In

addition to maximizing reservations opportunities for each of the DFC

properties, including rooms and restaurants for Crowne Plaza DFC,

Intercontinental DFC and InterContinental Residences DFC. Promoting the

desired work culture around the five core values of Trust, Integrity,

Respect, One Team and Service of the InterContinental Hotels Group and the

brand ethos.

The key responsibilities are:


Conducts shift briefings to ensure hotel activities and

operational requirements are known


Ensures all tasks on the daily checklist are carried in

an efficient and timely manner (including but not exclusive to all reports,

no shows/cancellation processing and spot checks).


Ensures Sales Agents record and process reservations

made by phone/fax/email, as well as amendments to reservations.


Promptly attend to all guest inquires & complaints

within 12 hours ensuring solutions support both positive guest experience

& revenue generation/retention (“Webguru” Glitch)


Ensure the team is motivated to work at their highest

individual levels of performance.


Ensure Sales Agents sell InterContinental, Crowne Plaza

and InterContinental Residence Suite product and services for rooms,

restaurants and golf club by using up-selling, cross-selling and suggestive

selling techniques through coaching.



Ideally, you'll have some or all of the following qualifications and experience we're looking for:

· Minimum 2 years call-centre or hotel operations experience.

· Minimum 1 year experience in supervisory role.

· Minimum secondary education completed. Desired Bachelors.

· Intermediate knowledge of Microsoft Office

· Advanced in writing and speaking English

· Knowledge of Arabic language desired.

· Ability to work both independently and within a team environment.

· Ability to lead and motivate team members.

In return we'll give you

a competitive financial and benefits package including accommodation, free

meals on duty, hotel discounts worldwide and the chance to work with a great

team of people. Most importantly, we'll give you the room to be yourself.

At IHG® we are committed

to developing our team and managing our talent and would encourage internal as

well as external candidates to apply for any of our vacancies.

So what's your passion? Please

apply on-line and tell us how you can bring your individual skills to IHG®.

To find out more about us or any other jobs with IHG® please look

at www.ihg.com/careers

Job: Sales & Business Development

Location: United Arab Emirates-Dubai

Requisition ID: DUB004226