IHG Reservation & Revenue Analyst - Crowne Plaza Dubai-Deira in Dubai, United Arab Emirates


At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Crowne Plaza Dubai-Deira is a few metres away from shopping malls and from the newly build Dubai rail system, linking you with the rest of this exciting city, including the famous Jumeirah district and the Emirates Shopping Mall. The hotel is located only 15 minutes' drive from Dubai International Airport. Featuring 300 plush guestrooms, suites and executive club lounge benefits provide every comfort guest need at the end of a busy day. Wide variety of Food & Beverage outlets which includes Italian fare at Brioso, Harry’s pub, sample mouth-watering cuisine at Spice Island and Polynesian style casual Tiki Bar one of Dubai’s most popular restaurants & bars. Also Our informal, easy-going lobby Aquarium lounge serving variety of coffees, Ronnefeldt teas, juices, cold beverages, freshly-baked cakes and a selection of pastries. Our guests can relax, cool off in our outdoor pool or unwind with a massage, sauna and steam bath at the Hero’s Health Club. With 7 meeting rooms and a pillar-free ballroom that can host up to 1,200 guests, the hotel is a stunning venue for events and weddings in Dubai City Centre. Our 8 meeting rooms feature state-of-the art amenities and are located on the same floor.

Join us as a Reservation and Revenue Analyst in Crowne Plaza Dubai - Deira . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who will be responsible to ensure that all agents effectively deliver appropriate service levels to the customer also adherence to policies and procedures and monitors their customer service skills to maintain quality standards. Also responsible for optimizing the hotels’ RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition.

As a Reservation and Revenue Analyst , You will Monitor and ensure that all reservations (including manual) are input into the system, ensuring staff's knowledge of hotel services, features and amenities. Ensure advance deposits, refunds of such and confirmations of both are processed. Monitor group reservation activity daily and communicate status with Sales Department. Follow up tentative on sales bookings with respective sales person to update status. Ensure group files are accurate and kept current. As a Revenue Analyst, you will include data collection, data entry, maintenance of tools, and conducting strategic analysis of data to gain experience in the hotel Revenue Management field. The position also performs light administrative support, Collect, integrate and study market and competition on daily basis. Analyzes market segment performance at each hotel to determine appropriate strategic action by segment. Review guests and booking patterns and provide outcome as necessary.

Ideally, you will have completed education studies in relevant field and have at least 1- 2 years hotel experience in a similar environment. To be successful in this role, you should maintain the attitude, behaviors skills and values that follow: Passion, commitment, high drive, excellent team player and positive attitude, excellent communication and analytical skills, with proficiency in English. Be computer literate - Opera, Word and Excel.

With a family of 12 brands and more than 5,000 hotels across 100 countries, we’ll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discounts worldwide.

You’ll not only join one of the world’s fastest growing upscale hotel brands globally, but also a team of positive professionals who always think and act one step ahead. Most importantly, we’ll give you Room to be yourself .

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.

Make it happen and join us today!

We are an equal opportunities employer.


Job: Reservations

Location: United Arab Emirates-Dubai

Requisition ID: DUB004442