IHG Spa & Recreation Manager - Crowne Plaza Doha The Business Park in Doha, Qatar


Job Overview

Under the guidanceand supervision of the Resident Manager and within the framework of the IHG policies& procedures, responsible for managing overall day-to-day operations of thedepartment and for delivering all recreational guest services, including thespa, pool and gym operations.

At CrownePlaza , we want our guests tofeel able to do their best, achieve their goals and be recognized for theirsuccess. To help them, we need you tostay One Step Ahead and:

  • Create Confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests pace in all you do.
  • Encourages Success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.
  • M ake It Happen by being perceptive to your guests needs; by taking ownership for gettingthings done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

-[if !supportLists]->1.-[endif]->To ensure the smooth running of the day-to day operations of the Spa& Recreation department. Be able to manage and facilitate the propertracking of guests & members, cash flow, relevant accounting procedures& all administration duties.

-[if !supportLists]->2.-[endif]->Work with the team to maintain a warm, welcoming and friendlyatmosphere, ensuring guest courtesy is to the highest standards at all times.

-[if !supportLists]->3.-[endif]->Confidently coordinate all administrative duties and organize all staffschedules as required, to best suit the operational requirements.

-[if !supportLists]->4.-[endif]->Analysis revenue data, sales & marketing figures, member usage andretention information to report progress and create action plans to counter anynegative areas.

-[if !supportLists]->5.-[endif]->To coordinate with all Spa & Recreation team members in ensuring thatall recreation department fire, life and safety procedures, as well as rules& regulations are strictly observed by all.

-[if !supportLists]->6.-[endif]->Promote enthusiastically all classes, activities, retail sales, pool bar& services that are offered in the Spa & Recreation department.

-[if !supportLists]->7.-[endif]->To address any inquiries and complaints with knowledge, accuracy andconfidence.

-[if !supportLists]->8.-[endif]->Lead the development of the department regarding new products andservice standards.

-[if !supportLists]->9.-[endif]->Coordinate with the engineering department for all maintenance work tobe done in any area of the sports club. Also oversee the regular maintenance ofall gym equipment ensuring all service contracts are completed.

-[if !supportLists]->10.-[endif]->Recruit staff who reflectSpa & Recreation standards in line with company procedures

-[if !supportLists]->11.-[endif]->Assist all colleagueswithin the department by helping them to develop in their role and encouragethem with their self development.

-[if !supportLists]->12.-[endif]->Attend and input atmanagement meetings as required.


-[if !supportLists]->1.-[endif]->Comply with Hotel Rules and Regulations andprovisions contained in the Employment Handbook

-[if !supportLists]->2.-[endif]->Comply with Company Grooming Standards at alltimes to portray a professional image of self and the hotel.

-[if !supportLists]->3.-[endif]->Comply with Time and Attendance Policies setby the hotel.

-[if !supportLists]->4.-[endif]->Actively participate in training anddevelopment programs and maximize opportunities for self-development

-[if !supportLists]->5.-[endif]->Demonstrate understanding and awareness ofall policies and procedures relating to Health, Hygiene and Fire Life Safety

-[if !supportLists]->6.-[endif]->Familiarize yourself with emergency andevacuation procedures

-[if !supportLists]->7.-[endif]->Ensure all security incidents, accidents andnear misses are always logged in a timely manner and brought to the attentionof the Line Manager

-[if !supportLists]->8.-[endif]->Comply with the Company s Corporate Code ofConduct

-[if !supportLists]->9.-[endif]->Familiarize self with the company values(Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room tobe Yourself) and ways of working (IHG Wheel).

-[if !supportLists]->10.-[endif]->Perform all tasks as directed by the Managerin pursuit of the achievement of business goals

The above is designed to help you in the understandingof the role and is not intended to be a definite list of your duties, asflexibility in meeting company and guest needs is required by all employees

I confirm that I have read and agreed to follow thisjob description explaining the main duties of my job .


Job: Spa & Recreation

Location: Qatar-Doha

Requisition ID: DOH002395