IHG Senior Housekeeping Supervisor - Crowne Plaza Doha - The Business Park in Doha, Qatar

Description:

Responsible for the operational

efficiency of all housekeeping areas and the service delivery of those areas

within budgeted guidelines

At CrownePlaza ® , we want our guests to

feel able to do their best, achieve their goals and be recognized for their

success. To help them, we need you to

stay One Step Ahead and:

  • Create Confidence – by being anexpert at what you do; by acting and looking the part and adapting yourstyle to match your guests’ pace in all you do.

  • Encourages Success – by supporting andrespecting your guests and their goals; by recognizing them and makingthem feel valued and important and offering thoughtful choices to helpthem feel restored and balanced.

  • M ake It Happen –by being perceptive to your guests’ needs; by taking ownership for gettingthings done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

  1. Supervise the

implementation of housekeeping standards and procedures in relation to:

  • Bedroomservice

  • Bathroomservice

  • Valet service

  • Cleaningservice

  • Linenmaintenance

  1. Recommended changes

to these standards and training needs on an ongoing basis

  1. Maintain a current

and thorough knowledge of all housekeeping systems

  1. Open and close the

shift and ensure effective shift hand over

  1. Distribution and

collection of keys

  1. Management of all

incoming and outgoing calls

  1. Solve employee

grievances

  1. Perform Room

allocations and inspections

  1. Prioritise arrival

rooms

  1. Liaise with Front

Office for guest and hotel requirements

  1. Ensure guest valet

is processed and delivered in a timely manner

  1. Coordinate special

projects (eg. site rooms, vermin control, window and carpet cleaning, room

inventories)

  1. Manage all special

requests made by guests

  1. Ensure consistency

within the department

  1. Management of lost

property for the hotel

  1. Ensure you have

complete knowledge of room types, layouts and facilities

  1. Manage storage

areas

  1. Maintain adequate

stock levels

  1. Conducts shift briefings to ensure hotel activities and operational

requirements are known

  1. Works with Superior and Human Resource Manager to ensure the

departmental performance of colleagues is productive

  1. Works with superior in the preparation and management of the

department’s budget and is aware of financial targets

  1. Recycles where-ever possible and enforces cost saving measures to colleagues

SELF MANAGEMENT

1.

Comply with Hotel Rules and Regulations and

provisions contained in the Employment Handbook

2.

Comply with Company Grooming Standards at all

times to portray a professional image of self and the hotel.

3.

Comply with Time and Attendance Policies set

by the hotel.

4.

Actively participate in training and

development programs and maximize opportunities for self-development

5.

Demonstrate understanding and awareness of

all policies and procedures relating to Health, Hygiene and Fire Life Safety

6.

Familiarize yourself with emergency and

evacuation procedures

7.

Ensure all security incidents, accidents and

near misses are always logged in a timely manner and brought to the attention

of the Line Manager

8.

Comply with the Company’s Corporate Code of

Conduct

9.

Familiarize self with the company values

(Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to

be Yourself) and ways of working (IHG Wheel).

10.

Perform all tasks as directed by the Manager

in pursuit of the achievement of business goals

The above is designed to help you in the understandingof the role and is not intended to be a definite list of your duties, asflexibility in meeting company and guest needs is required by all employees

Qualifications

Job: Housekeeping Management

Location: Qatar-Doha

Requisition ID: DOH002490