IHG Revenue Manager - Crowne Plaza Doha - The Business Park in Doha, Qatar
Do you see yourself as an Revenue Manager ?
What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Crowne Plaza® Doha – The Business Park is 378 stylish rooms and suites, with six restaurants and bars: Aramede - an Arabic - Mediterranean all day dining theatre, Rodizio - fine Churrascaria dining, Misturado - a Brazilian bar, Savor - an elegant lounge, Liquidity - a lively rooftop pool bar and relax in privacy at the Executive Lounge .the five star business hotel in Qatar places you in the heart of one of Doha's key business districts, close to major banks and firms. It is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport.
From a 24-hour Business Center to a Spa and Fitness Center, our flexible amenities and free internet are designed to keep you feeling creative and energized. Just around the corner is the Corniche, great for evening or morning walks, and for more cultural experience, visit the renowned Souq Waqif or The Museum of Islamic Art. For a long term stay at Crowne Plaza® Doha - The Business Park , we also have well appointed residences featuring one or two bedroom apartment style suites, with the convenience and service of a five star hotel.
MULTI PROPERTY ROLE
This position will be in charge of two properties: Crowne Plaza Doha – The Business Park and Holiday Inn Doha - The Business Park. The upcoming property, Holiday Inn Doha – The Business Park, is scheduled to be open in 2017, therefore all pre-opening Revenue Management activities for this hotel will be responsibility of this role.
Roles and Responsibilities:
Using the tools provided (ie. IBP (IHG tool)) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.
Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.
Train and support hotel teams on revenue system* functionality and enhancements.
Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
Guardian of IBP (IHG tool). Ensure compliance with all IBP (IHG tool) rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.).
*Revenue systems include the central reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS) and portions of the Property management system)
- Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
o Assists in planning for future staffing needs
o Assists in recruiting in line with company guidelines
o Prepares detailed induction program for new staff
o Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
o Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs
o Conducts probation and formal performance appraisal discussions in line with company guidelines
o Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
o Regularly communicates with staff and maintains good relations
o Provide an efficient departmental work schedule in accordance with labor codes
o Approve leave after considering hotel occupancies
Complete Integrated Business Plan (yearly budget process) and co-ordinate completion of all your department
Provide tactical information and make recommendations to Executive team for the strategic business plan
Manage departmental expenses
Regularly review expenses against departmental budget
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Problem solving, reasoning, motivating, organizational and training abilities.
· Proficient in the use of Microsoft Office
· Good writing skills
· Bachelor’s degree in Revenue Management or related field.
· 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying, lifting pushing and/or pulling items weighing up to 100-300 pounds, frequently standing up and moving about the facility, frequently handling objects and equipment to maintain the facility, frequently bending, stooping, kneeling, climbing and crawling.
In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
Job: Revenue Management
Requisition ID: DOH002467