IHG Reservations Agent - Holiday Inn Doha - The Business Park (Pre-Opening 2017) in Doha, Qatar

Description:

What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Holiday Inn Doha The Business Park, Conveniently located in the center of the bustling Business Park and the financial district of Doha , Holiday Inn Doha The Business Park is only a 15-minute drive from Hamad International Airport and a few minutes away from the local main attractions including Souq Waqif and Museum of Islamic Arts . Explore the city at ease with close proximity to the shopping malls, the Corniche and to the city center making it an ideal place to stay around for business or leisure.

The hotel s 307 well-appointed guestrooms all feature flat-screen televisions, satellite channels, complimentary high speed internet access, also 7 high-tech and flexible meeting rooms, a 24 hour business center, Lobby Cafe, Stock Burger, Pool Bar and All-Day Dining Restaurant.

Job Overview

To recordand process all reservation inquiries made by phone, fax or email efficientlyand accurately and converted to sales where possible to meet hotel targets.

Place of Work

Holiday Inn Doha TheBusiness Park - The Company may temporarily post you to another IHG hotel/department/Crowne Plaza Doha - The Business Park after discussing thesuitability and domestic arrangements with you. You may on occasion be requiredto travel both in Qatar and overseas in connection with the employment.

Duties and Responsibilities

Sell the hotel products and services using up-selling and suggestiveselling techniques

-{PS..0}->-{PS..1}->Promote the Hotel s (and IHG generally) products and services

-{PS..2}->-{PS..3}->Maintain a high level of product and service knowledge about all IHGHotels in your region

-{PS..4}->-{PS..5}->Develop and maintain a regular pattern of sales calls

-{PS..6}->-{PS..7}->Prepare and execute action plans which increase reservation sales andassociated business

-{PS..8}->-{PS..9}->Record and process reservations made by phone/fax/email

-{PS..10}->-{PS..11}->Accept wait list reservations

-{PS..12}->-{PS..13}->Process amendments to reservations such as extensions, early departures,etc

-{PS..14}->-{PS..15}->Manage no show reservations by investigation and recording of same

-{PS..16}->-{PS..17}->Record special billing arrangements for groups and conventions

-{PS..18}->-{PS..19}->Liaise with Front Office Manager or Finance Manager for all reservationsrequiring credit approval

-{PS..20}->-{PS..21}->Maintain knowledge of special rates/ offers/ promotions

-{PS..22}->-{PS..23}->Monitor reservation levels and inform Managers of current and futureoccupancy rates

-{PS..24}->-{PS..25}->Prepare reports as requested (e.g. to travel agents, business housesetc)

-{PS..26}->-{PS..27}->Prepare reservation sales reports

In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V

Qualifications

Job: Revenue Management

Location: Qatar-Doha

Requisition ID: DOH002394