IHG Night Manager - Holiday Inn Doha - The Business Park (Pre-Opening 2017) in Doha, Qatar

Description:

What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Holiday Inn Doha – The Business Park, Conveniently located in the center of the bustling Business Park and the financial district of Doha , Holiday Inn Doha – The Business Park is only a 15-minute drive from Hamad International Airport and a few minutes away from the local main attractions including Souq Waqif and Museum of Islamic Arts . Explore the city at ease with close proximity to the shopping malls, the Corniche and to the city center making it an ideal place to stay around for business or leisure.

The hotel’s 307 well-appointed guestrooms all feature flat-screen televisions, satellite channels, complimentary high speed internet access, also 7 high-tech and flexible meeting rooms, a 24 hour business center, Lobby Café, Stock Burger, Pool Bar and All-Day Dining Restaurant.

Job Overview

Responsible

to co-ordinate and oversee all hotel operations in the absence of the General

Manager or designate during nights. The principal responsibility is safety and

security of guests and ensuring the accurate and timely completion of the night

audit function during the hours of 11pm – 7am.

Place of Work

Holiday Inn Doha – The

Business Park - The Company may temporarily post you to another IHG hotel

/department/Crowne Plaza Doha - The Business Park after discussing the

suitability and domestic arrangements with you. You may on occasion be required

to travel both in Qatar and overseas in connection with the employment.

Duties and Responsibilities

·

Conduct inspections of front of house and back of house during shift,

including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public

Areas, Car Parking

·

Meet and Greet VIPs

·

Handle all Complaints

·

Ensure working of all Front Office Policies and Procedures

·

Ensure effective shift hand-over

·

Be knowledgeable of Front Office systems and know back up procedures and

system recovery procedures

·

Efficient check in and check out process

·

Review and monitor early morning wake up procedures

·

Post room charges

·

Maintain correct guest registration cards

·

Maintain special programs (eg frequent flyer; priority club)

·

Effective management of incoming and outgoing calls

·

Maintain current Hotel information

·

Provide information on memberships

·

Communicate problems, resolved or unresolved to your Supervisor at shift

change over and document in log book

·

Complete knowledge of all room types, hotel matrix, and facilities

·

Review arrival lists and anticipate needs

·

Operate communication equipment

·

Access and use rooms computer programs

·

Conduct Credit card checks

·

Ensure staff adhere to Standards and Procedures for cash handling

·

Maintain own cash float

·

Correct banking

·

Update Guest History Maintenance

·

Prepare contingency reports

·

Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room

Service and works with Human Resources to ensure their performance is

effectively managed

·

Oversees the Night Audit Function

o

Develop, update and train standards and procedures

o

Produce Revenue Reports

o

Perform file back up maintenance

o

Review all audits and reconciliation of daily sales transactions of

front office and all outlets, balancing all cash registers and reporting

discrepancies to Line Managers

o

Week end and Month end reports completed in line with policy

o

Advise Line Managers of recurring errors

·

Works with Superior and Human Resources on manpower planning and

management needs

·

Works with Superior and Director of Finance in the preparation and

management of the Department’s budget.

Qualifications and Requirements

RequiredSkills –

·

Communication skills are utilized a significant amount of time when

interacting with others; demonstrated ability to interact with customers,

employees and third parties that reflects highly on the hotel, the brand and

the Company.

·

Good writing skills

·

Proficient in the use of Microsoft Office and Front Office System

·

Problem solving, training and organizational abilities

Qualifications –

·

Bachelor’s Degree or Diploma in Hotel

Administration, Hotel Management or equivalent

Experience –

·

2 years experience in front

office / guest services or related discipline including supervisory experience,

or an equivalent combination of education and experience.

This role is ideal for a competent and passionate

individual who is looking to build their capability and skills within a fast

paced, dynamic, learning and development focused hotel environment.

In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V

Qualifications

Job: Front Office

Location: Qatar-Doha

Requisition ID: DOH002491