IHG Night Manager - Holiday Inn Doha - The Business Park (Pre-Opening 2017) in Doha, Qatar
What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Holiday Inn Doha – The Business Park, Conveniently located in the center of the bustling Business Park and the financial district of Doha , Holiday Inn Doha – The Business Park is only a 15-minute drive from Hamad International Airport and a few minutes away from the local main attractions including Souq Waqif and Museum of Islamic Arts . Explore the city at ease with close proximity to the shopping malls, the Corniche and to the city center making it an ideal place to stay around for business or leisure.
The hotel’s 307 well-appointed guestrooms all feature flat-screen televisions, satellite channels, complimentary high speed internet access, also 7 high-tech and flexible meeting rooms, a 24 hour business center, Lobby Café, Stock Burger, Pool Bar and All-Day Dining Restaurant.
to co-ordinate and oversee all hotel operations in the absence of the General
Manager or designate during nights. The principal responsibility is safety and
security of guests and ensuring the accurate and timely completion of the night
audit function during the hours of 11pm – 7am.
Place of Work
Holiday Inn Doha – The
Business Park - The Company may temporarily post you to another IHG hotel
/department/Crowne Plaza Doha - The Business Park after discussing the
suitability and domestic arrangements with you. You may on occasion be required
to travel both in Qatar and overseas in connection with the employment.
Duties and Responsibilities
Conduct inspections of front of house and back of house during shift,
including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public
Areas, Car Parking
Meet and Greet VIPs
Handle all Complaints
Ensure working of all Front Office Policies and Procedures
Ensure effective shift hand-over
Be knowledgeable of Front Office systems and know back up procedures and
system recovery procedures
Efficient check in and check out process
Review and monitor early morning wake up procedures
Post room charges
Maintain correct guest registration cards
Maintain special programs (eg frequent flyer; priority club)
Effective management of incoming and outgoing calls
Maintain current Hotel information
Provide information on memberships
Communicate problems, resolved or unresolved to your Supervisor at shift
change over and document in log book
Complete knowledge of all room types, hotel matrix, and facilities
Review arrival lists and anticipate needs
Operate communication equipment
Access and use rooms computer programs
Conduct Credit card checks
Ensure staff adhere to Standards and Procedures for cash handling
Maintain own cash float
Update Guest History Maintenance
Prepare contingency reports
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room
Service and works with Human Resources to ensure their performance is
Oversees the Night Audit Function
Develop, update and train standards and procedures
Produce Revenue Reports
Perform file back up maintenance
Review all audits and reconciliation of daily sales transactions of
front office and all outlets, balancing all cash registers and reporting
discrepancies to Line Managers
Week end and Month end reports completed in line with policy
Advise Line Managers of recurring errors
Works with Superior and Human Resources on manpower planning and
Works with Superior and Director of Finance in the preparation and
management of the Department’s budget.
Qualifications and Requirements
Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
Good writing skills
Proficient in the use of Microsoft Office and Front Office System
Problem solving, training and organizational abilities
Bachelor’s Degree or Diploma in Hotel
Administration, Hotel Management or equivalent
2 years experience in front
office / guest services or related discipline including supervisory experience,
or an equivalent combination of education and experience.
This role is ideal for a competent and passionate
individual who is looking to build their capability and skills within a fast
paced, dynamic, learning and development focused hotel environment.
In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
Job: Front Office
Requisition ID: DOH002491