IHG Front Office Manager - Holiday Inn Doha - The Business Park (Pre-Opening 2017) in Doha, Qatar


What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Holiday Inn Doha The Business Park, Conveniently located in the center of the bustling Business Park and the financial district of Doha , Holiday Inn Doha The Business Park is only a 15-minute drive from Hamad International Airport and a few minutes away from the local main attractions including Souq Waqif and Museum of Islamic Arts . Explore the city at ease with close proximity to the shopping malls, the Corniche and to the city center making it an ideal place to stay around for business or leisure.

The hotel s 307 well-appointed guestrooms all feature flat-screen televisions, satellite channels, complimentary high speed internet access, also 7 high-tech and flexible meeting rooms, a 24 hour business center, Lobby Cafe, Stock Burger, Pool Bar and All-Day Dining Restaurant.

Job Overview

Tomanage the operations of the Front Office Department by ensuring productquality standards are met and that optimum service is provided to all hotelguests according to the hotel s and InterContinental Hotels Group businessobjectives. To perform the humanresource function in ensuring staff selection, training, counselling andrecognition programs are adhered to in order to maximize performance standardsand to adhere to guest service standards in order to maximise guestsatisfaction.

Place of Work

Holiday Inn Doha TheBusiness Park - The Company may temporarily post you to another IHG hotel/department/Crowne Plaza Doha - The Business Park after discussing thesuitability and domestic arrangements with you. You may on occasion be requiredto travel both in Qatar and overseas in connection with the employment.

Duties and Responsibilities

-{PS..0}->1.Monitor frontofficepersonnelto ensure guestsreceive prompt, cordial attention and personal recognition

-[if !supportLists]->2.-[endif]->Supervise the FrontOffice team to ensure optimum occupancy and average room rate for the purposeof maximizing revenue

-[if !supportLists]->3.-[endif]->Monitor FrontOffice, and particularly Guest Relationspersonnel,to ensure priority members known repeat guests and other VIPs receive specialattention and recognition

-[if !supportLists]->4.-[endif]->Promote Inter-Hotelsales and in-house facilities and monitors Front Office Marketing techniques inline with FIT marketing program

-[if !supportLists]->5.-[endif]->Maintaininter-departmental relationships to ensure seamless customer service

-[if !supportLists]->6.-[endif]->Assume overallresponsibility for maintaining standards to ensure furnishings facilities andequipment are clean, in good repair and well maintained

-[if !supportLists]->7.-[endif]->Schedule andregularly conducts routine inspections of areas under his/her control

-[if !supportLists]->8.-[endif]->Maintain knowledgeof credit policies and procedures and liaise closely with Finance Department toensure that credit procedures are properly carried out

-[if !supportLists]->9.-[endif]->Know systemrecovery procedures

-[if !supportLists]->10.-[endif]->Interpret computerreports

-[if !supportLists]->11.-[endif]->Compile statisticsfor front office and provide reports relating to that area

-[if !supportLists]->12.-[endif]->Continually checkthe accuracy of room count

-[if !supportLists]->13.-[endif]->Approve upgradesand special amenities

-[if !supportLists]->14.-[endif]->Maintainappropriate standards of conduct, dress, hygiene, uniforms, appearance andposture of departmental employees

-[if !supportLists]->15.-[endif]->Conductcomprehensive monthly departmental meetings to include a review of proceduresand events which warrants special handling and detailed information

-[if !supportLists]->16.-[endif]->Communicate to theGeneral Managerof his/her delegate all informationlikely to be of interest to them such as the expected arrival and departure ofVIPs and all other pertinent information

-[if !supportLists]->17.-[endif]->Maintain allprocedures and adheres to them within the IHG guidelines; in particular withemphasis on hotel credit policy.

-[if !supportLists]->18.-[endif]->In conjunction withthe Emergency Response Team prepare emergency procedures upon advice fromrelevant authority that cover such emergencies as Fire, Power Outrage, BombThreat, Cyclone Warnings, etc

-[if !supportLists]->19.-[endif]->Prepares efficient work schedule for Front Office Staff, arrangingholidays and vacation, taking into consideration project occupancy andforecasts and any large group movements, especially those with early or latearrivals or departures.

In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V


Job: Front Office

Location: Qatar-Doha

Requisition ID: DOH002408