IHG Fronf Office Supervisor - Holiday Inn Doha - The Business Park (Pre-Opening 2017) in Doha, Qatar
What's your passion? Whether you're into gardening, swimming or karate, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Holiday Inn Doha The Business Park, Conveniently located in the center of the bustling Business Park and the financial district of Doha , Holiday Inn Doha The Business Park is only a 15-minute drive from Hamad International Airport and a few minutes away from the local main attractions including Souq Waqif and Museum of Islamic Arts . Explore the city at ease with close proximity to the shopping malls, the Corniche and to the city center making it an ideal place to stay around for business or leisure.
The hotel s 307 well-appointed guestrooms all feature flat-screen televisions, satellite channels, complimentary high speed internet access, also 7 high-tech and flexible meeting rooms, a 24 hour business center, Lobby Cafe, Stock Burger, Pool Bar and All-Day Dining Restaurant.
Responsible to supervise all the front office operations, ensure allstandards of check in, check out, billing are meet at all times. Encourage andtrain colleagues to maintain highest level of professionalism at all times.Ensure that the lobby area is presentable and represents our set standards.
Place of Work
Holiday Inn Doha TheBusiness Park - The Company may temporarily post you to another IHG hotel/department/Crowne Plaza Doha - The Business Park after discussing thesuitability and domestic arrangements with you. You may on occasion be requiredto travel both in Qatar and overseas in connection with the employment.
Duties and Responsibilities
-[if !supportLists]->1.-[endif]->Checksall arrivals and ensures that room blocking are made in accordance to guest spreferences and ensures that registration cards are prepared with correspondinginserts.
-[if !supportLists]->2.-[endif]->Checksand ensures that all blocked rooms are vacant, clean and with full amenitiesprior to guest s arrival.
-[if !supportLists]->3.-[endif]->Checksand retrieves e-mail from time to time and ensures that everything are properlyaddressed.
-[if !supportLists]->4.-[endif]->Ensuresthat all incoming calls are answered promptly.
-[if !supportLists]->5.-[endif]->Anticipatesbulk check in and check out and ensures that everything goes smoothly andaccurately.
-[if !supportLists]->6.-[endif]->Checksand reviews additional bookings and ensures that there will be enough availablerooms.
-[if !supportLists]->7.-[endif]->Assignsside duties and sees to it that all assigned tasks are done at the end of theshift
-[if !supportLists]->8.-[endif]->Ensuresthat the counter is properly manned at all times.
-[if !supportLists]->9.-[endif]->Printsshift reports and performs an on-line back up.
-[if !supportLists]->10.-[endif]->Informsand provides new information to all staff.
-[if !supportLists]->11.-[endif]->Providestraining for the new staff.
-[if !supportLists]->12.-[endif]->Maintainsthe cleanliness and order of the working area and ensures that all stocks areproperly replenished.
-[if !supportLists]->13.-[endif]->Attendsand acts on the different guest requests and complaints.
-[if !supportLists]->14.-[endif]->Performsadministrative tasks and resolve all outstanding issues.
-[if !supportLists]->15.-[endif]->Checksand updates registration cards and sees to it that all information is completeand accurate and ensures that all important and special preferences are noted.
-[if !supportLists]->16.-[endif]->Performsother tasks that may be assigned by immediate supervisors.
-[if !supportLists]->17.-[endif]->Co-operate with the company to achieve compliance with FLSlegislation
-[if !supportLists]->18.-[endif]->Take moral and legal responsibility for conducting themselves intheir work so they do not expose themselves or others to risk
-[if !supportLists]->19.-[endif]->Not undertake any activity which compromises their personal FLS,or the FLS of others
-[if !supportLists]->20.-[endif]->Report all accidents, dangerous occurrences, or hazards, no matterhow minor, to the supervisor or Heads of Department
In return we'll give you a competitive financial and benefits package which may include healthcare support and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
Job: Front Office
Requisition ID: DOH002400