IHG Key Account Manager in Denham, United Kingdom


Key Account Manager

Do you thrive in a challenging and targeted environment? Do you have a passion for managing and developing relationships within Key Accounts?

If the answer is yes – you may be the next Key Account Manager we are looking for to join us at an exciting time in the hospitality industry!

We have a superb role that sits within our European Sales Team and has responsibility for growing revenues and market share with our Travel Partners.

The Key Account Manager will manage an existing UK account portfolio, maximizing and driving revenue by increasing market and customer share for all brands on behalf of IHG whilst establishing a new portfolio of accounts in line with IHG strategy.

About Us:

IHG is one of the largest hotel companies in the world, with a family of nine brands including InterContinental, Holiday Inn and Crowne Plaza. Our Ambition is to become the #1 hotel company for guests, for owners and for colleagues.

We believe the culture at IHG is unique as it’s created by our People and founded on strong values.

These values are our Winning Ways and they set us apart from competitors:

  1. Do the right thing

  2. Show we care

  3. Aim higher

  4. Celebrate difference

IHG have been certified as a Top Employer in the UK by the Top Employers Institute and we’re not far from Central London, with our Corporate Head Office based in Denham, Buckinghamshire which is a 20 - 35 mins (approx.) train journey from London Marylebone to Denham station!

The Role:

The Travel Partner Sales team in Europe have a pivotal role to play in driving performance across all of the brands within IHG.

As the Key Account Manager, you will be responsible for managing the relationship with Key Business Travel Agents to ensure total account management.


  1. Proactively drive new business from the existing account portfolio by implementing strategic account plans.

  2. Monitor sales performance and performance to sales targets.

  3. Manage and build key relationships both externally and internally.

  4. Working in conjunction with Area Sales Directors within our Hotels to execute strategy.

  5. Analyse market data to drive an increase in IHG market share through our account base.

  6. Represent IHG at trade shows as required.

Essential Experience Required:

We’re looking for an experienced Key Account Manager. Our ideal candidate will have at least 3 years proven track record in working with business travel agencies. Experience working within a franchise organization is essential.

To be successful you will be required to have exceptional communications skills, being fluent in written and spoken English.

You will need to have excellent presentation skills with prior experience of presenting to large audiences. This will typically be to audiences of over 20 people. The successful candidate will need to be competent with the use of PowerPoint to develop informative and effective communications presentations; with the aim of enabling engagement with their client group on updates, products and new brand initiatives.

Analytical skills are also critical to the role and you will need to be familiar with analyzing Market share reporting. The successful candidate will need to be advanced in this area, required to examine reports and interpret data meaningfully, with the aim of building strategic action plans to initiate new business.

It is essential that you have at least 3 years’ experience of achieving sales targets and have a passion for the hospitality industry.


As an IHG employee, you will enjoy a competitive financial and benefits package which may include hotel room discounts (available globally) and healthcare support.

We are based in modern offices with around 650 employees based at our corporate Head Office where have parking available on site, a free gym on site, a subsidised restaurant and Starbucks.

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A4/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 20 – 35 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus. If this sounds like your next role - make your application today! We’re looking forward to hearing from you!

IHG is an equal opportunity employer.

Salary: Competitive

Application Open Date: 19th June 2017

Closing Date: 19th July 2017


Job: Sales & Business Development

Location: GBR-Denham

Requisition ID: R132947