IHG Internal Communications Manager in Denham, United Kingdom


Internal Communications Manager

Based in Denham, Buckinghamshire Corporate Head Office (UB9 5HR)

An exciting, yet challenging opportunity has arisen for a talented, experienced and forward-thinking Internal Communications Manager to join our well successful Internal & Owner Communications team.

In this role, you will be responsible for Hotel & Operations Communications across Europe and is ideal role for someone who loves to tell creative and engaging stories, and convey information in a way that inspires audiences and delivers real positive change for the business.

About Us:

InterContinental Hotels Group® (IHG®) is one of the largest hotel companies in the world, with a family of brands including InterContinental®, Holiday Inn® and Crowne Plaza®. Our Ambition is to become the #1 hotel company for guests, for owners and for colleagues.

We believe the culture at IHG® is unique as it’s created by our people and founded on strong values. We want our people to feel great about working at IHG®, so we give people room to be yourself and ask everyone to ‘live’ the IHG® Winning Ways:

  • Do the right thing

  • Show we care

  • Aim higher

  • Celebrate difference

  • Work better together

IHG® have been certified as a Top Employer 2017 in the UK by the Top Employers Institute and we were rated 1st in the hospitality sector for Britain’s Most Admired Companies, 2016. IHG is listed on the London Stock Exchange and it is a FTSE 100 company.

The Role:

The overall responsibility of the Internal & Owner Communications team is to oversee communications activity to our corporate colleagues, hotels, hotel General Managers and Owner community across Europe.

This role, looking after Hotels and Operations, is vital to ensuring the Europe region can win by providing our hotel teams with the information and insight they need to drive hotel performance and regional alignment in a relevant and engaging way.

Key Responsibilities:

  • Act as the strategic communications business partner to the regional operations planning and performance teams.

  • Develop and deliver communications campaigns to support operational initiatives and business priorities.

  • Refine standards, protocols and best practice for communicating with our hotel teams.

  • Ensure a comprehensive support system and regional hotel communication plan/calendar.

  • Liaise across corporate functions to ensure communications requirements of the Hotel Ready process is successful and delivered to an industry leading standard.

  • The role will also identify success stories and hotel news, working with their IHG Communications Team colleagues to share these across the business, building pride and recognition for our hotel and operational teams.


  • At least 5 years’ experience in internal communications, preferably in an international business

  • Ability to deal with all levels of the organisation effectively and build strong relationships – proven senior stakeholder management

  • Strong writing skills

  • Ability to work to tight deadlines and juggle multiple projects

  • Experience of working in a franchised/complex business environment would be an advantage

  • Experience of agency management

  • Knowledge and understanding of video production is desirable


As an IHG employee, you will enjoy a competitive financial and benefits package which may include hotel room discounts (available globally) and healthcare support.

We are based in modern offices with around 650 employees based at our corporate Head Office where have parking available on site, a free gym on site, a subsidised restaurant and Starbucks.

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A4/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 20 – 35 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.

If you’re looking for your next challenging opportunity and want to join a global, fast paced environment make your application today!


Job: Executive / Corporate

Location: GBR-Denham

Requisition ID: R130757