IHG Front Office Executive - Holiday Inn mayur Vihar New Delhi Noida in Delhi, India

Description:

-{PS..0}->-{PS..1}->Answerincoming phone calls primarily from external callers in a timely andprofessional manner that reflects highly on the hotel and brand.

* Essential Duties and Responsibilities * (KeyActivities of the role)

-{PS..2}->-{PS..3}->Process allincoming and outgoing calls accurately and courteously

-{PS..4}->-{PS..5}->Records andcontrols accurately wake up calls

-{PS..6}->-{PS..7}->Pagesguests in co-operation with concerned departments

-{PS..8}->-{PS..9}->Records allentries on traffic sheets

-{PS..10}->-{PS..11}->Assistsguests with international calls and directory queries

-{PS..12}->-{PS..13}->Callsguests by name whenever possible

-{PS..14}->-{PS..15}->Pages staffmember when requested

-{PS..16}->-{PS..17}->Abides byprinciples of guest privacy

-{PS..18}->-{PS..19}->Handlesguests needs or requests and reports complaints to the Telephone Supervisor

-{PS..20}->-{PS..21}->Report onlogbook daily

-{PS..22}->-{PS..23}->Bill callcosts

-{PS..24}->-{PS..25}->Aware oflocal telephone listings and frequently dialed numbers

-{PS..26}->-{PS..27}->Strictlyabides by standards policies and procedures governing cases of emergency suchas fire, bomb scare and other critical situations

-{PS..28}->-{PS..29}->Advisesdefects on switchboard equipment to Supervisor

-{PS..30}->-{PS..31}->Maintains aclean work environment

-{PS..32}->-{PS..33}->Attends toall guest queries and requests promptly

-{PS..34}->-{PS..35}->Maintainsdetailed knowledge of the Hotel s fire, life and safety system

-{PS..36}->-{PS..37}->Maintainsdetailed knowledge on the Emergency Response Team and workings of the telephoneroom in this regard

-{PS..38}->-{PS..39}->MaintainHotel Information

2. REQUIRED QUALIFICATIONS

RequiredSkills

-{PS..40}->-{PS..41}->Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third parties thatreflects highly on the hotel, the brand and the Company.

-{PS..42}->-{PS..43}->Able to readand write English

-{PS..44}->-{PS..45}->Proficient inthe use of Front Office System

Qualifications

-{PS..46}->-{PS..47}->HighSchool or Vocational Certificate in Business Management, Business Study or equivalent

Experience

-{PS..48}->-{PS..49}->1 year experience in customer service or switchboardoperator .

3. ACCOUNTABILITY

Number of employees supervised

Direct N.A.

Indirect N.A.

Annual Operating Profit/Payroll Budget

-{PS..50}->-{PS..51}->N.A.

Key Metrics

-{PS..52}->-{PS..53}->Completionof assigned tasks

Decision Making Responsibilities (Decision Rights)

-{PS..54}->-{PS..55}->Withinthe authority as assigned for Hotel Band 9 role

4. KEYRELATIONSHIPS

Key Internal Relationships

-{PS..56}->-{PS..57}->HotelEmployees

Key External Relationships

-{PS..58}->-{PS..59}->Interacts with guests and individuals outside thehotel including, but not limited to, current and potential clients, owningcompany representatives, suppliers, competitors and other members of the localcommunity.

Qualifications

-{PS..0}->-{PS..1}->Answerincoming phone calls primarily from external callers in a timely andprofessional manner that reflects highly on the hotel and brand.

* Essential Duties and Responsibilities * (KeyActivities of the role)

-{PS..2}->-{PS..3}->Process allincoming and outgoing calls accurately and courteously

-{PS..4}->-{PS..5}->Records andcontrols accurately wake up calls

-{PS..6}->-{PS..7}->Pagesguests in co-operation with concerned departments

-{PS..8}->-{PS..9}->Records allentries on traffic sheets

-{PS..10}->-{PS..11}->Assistsguests with international calls and directory queries

-{PS..12}->-{PS..13}->Callsguests by name whenever possible

-{PS..14}->-{PS..15}->Pages staffmember when requested

-{PS..16}->-{PS..17}->Abides byprinciples of guest privacy

-{PS..18}->-{PS..19}->Handlesguests needs or requests and reports complaints to the Telephone Supervisor

-{PS..20}->-{PS..21}->Report onlogbook daily

-{PS..22}->-{PS..23}->Bill callcosts

-{PS..24}->-{PS..25}->Aware oflocal telephone listings and frequently dialed numbers

-{PS..26}->-{PS..27}->Strictlyabides by standards policies and procedures governing cases of emergency suchas fire, bomb scare and other critical situations

-{PS..28}->-{PS..29}->Advisesdefects on switchboard equipment to Supervisor

-{PS..30}->-{PS..31}->Maintains aclean work environment

-{PS..32}->-{PS..33}->Attends toall guest queries and requests promptly

-{PS..34}->-{PS..35}->Maintainsdetailed knowledge of the Hotel s fire, life and safety system

-{PS..36}->-{PS..37}->Maintainsdetailed knowledge on the Emergency Response Team and workings of the telephoneroom in this regard

-{PS..38}->-{PS..39}->MaintainHotel Information

2. REQUIRED QUALIFICATIONS

RequiredSkills

-{PS..40}->-{PS..41}->Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third parties thatreflects highly on the hotel, the brand and the Company.

-{PS..42}->-{PS..43}->Able to readand write English

-{PS..44}->-{PS..45}->Proficient inthe use of Front Office System

Qualifications

-{PS..46}->-{PS..47}->HighSchool or Vocational Certificate in Business Management, Business Study or equivalent

Experience

-{PS..48}->-{PS..49}->1 year experience in customer service or switchboardoperator .

3. ACCOUNTABILITY

Number of employees supervised

Direct N.A.

Indirect N.A.

Annual Operating Profit/Payroll Budget

-{PS..50}->-{PS..51}->N.A.

Key Metrics

-{PS..52}->-{PS..53}->Completionof assigned tasks

Decision Making Responsibilities (Decision Rights)

-{PS..54}->-{PS..55}->Withinthe authority as assigned for Hotel Band 9 role

4. KEYRELATIONSHIPS

Key Internal Relationships

-{PS..56}->-{PS..57}->HotelEmployees

Key External Relationships

-{PS..58}->-{PS..59}->Interacts with guests and individuals outside thehotel including, but not limited to, current and potential clients, owningcompany representatives, suppliers, competitors and other members of the localcommunity.

Job: Front Office

Location: India-Delhi

Requisition ID: DEL001698