IHG Executive/Assistant Training Manager in Delhi, India

Description:

Do you see yourself as a Training & Development Professional?

What's your passion? Whether you're into juggling or carving at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

1. The Location

Holiday Inn New Delhi Mayur Vihar Noida

Ideally located just off the DND Flyway , Holiday Inn New Delhi Mayur Vihar Noida hotel is just 25 minutes drive from shopping at Connaught Place in Delhi`s city center and a 20 minute drive from tourist attractions like the the Akshardham Temple, Rajghat, Old Fort and Humayun's Tomb and also close to the new Taj Expressway, making it the perfect base for guests visiting the Taj Mahal in Agra. Our hotel has 192 guest rooms including two suites, Café on 3 all-day dining restaurant that serves Asian, Western and Mediterranean cuisine that offers quintessential American cuisine along with premium beverages, the 24-hour Business Center with a boardroom and two meeting rooms and banqueting facility for up to 650 guests. Dedicated to providing guests with exceptional service, Holiday Inn New Delhi Mayur Vihar Noida evokes a unique combination of understated elegance and modern luxury.

Join us as Executive/Assistant Training Manager at Holiday Inn New Delhi Mayur Vihar Noida . You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who:

· demonstrates a pleasant personality with a mature disposition

· is willing to go the “Extra Mile” in order to exceed guests’ expectation

· is a team player and contributes to ensure the smooth operations of the Human Resources

· is able to work on a rotating roster

· preferably has a certification/ basic knowledge in Hospitality/ Tourism

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, bring your passion to IHG and we’ll make sure you’ll have room to be yourself.

Qualifications

1. KEY RESPONSIBILITIES

Job Summary – (Role Summary)

·

Responsible

for managing the hotel’s training function, including developing a complement

of qualified departmental trainers and establishes a hotel system for

generating training data and evaluating results. The Training Manager position impacts on the

skills, knowledge and attitudes of every hotel employee and ensures the

availability and use of effective resource.

Essential Duties and Responsibilities – (KeyActivities of the role)

·

Analyze training needs of the hotel in

general and individual departments, and develop strategies which address needs,

presenting in the form of a Training Business Plan for the General Manager and

Executive Committee for review

·

Familiarize yourself with the IHG HR

and Training Standards, localizing where necessary

·

Ensure effective training programs are

in place for the following:

o

New Employee Orientation

o

Train the Trainer

o

Customer Service Training

o

Technical job specific training

(through certification of departmental standards and procedures)

o

Supervisory Skills Training

o

Management Development

o

Fire, Life and Safety Training

o

Selling Skills

o

Employee retraining

·

Monitor the progress of the Training

Business Plan for each department tot ensure that the training objectives are

being achieved

·

Maintains all hotel training records

·

Establish a training library of books,

videos, journals and audio visual materials to assist trainers in their

training programs and for staff personal development

·

Design, produce and implement training

programmes which meet specific departmental needs in conjunction with

Department Heads, ensuring that training session plans are structured and that

training is effective

·

Attend departmental training session

and critique performance

·

Use IHG benchmarks to monitor success

of training programs and amend your efforts accordingly. Eg: ESPS, GSTS,

achievement of budget, etc

·

Assist Department Trainers in

preparing and conducting departmental training and assess accordingly

·

Prepare and monitor training programs

for:

o

Management Trainees

o

Work Experience

o

Hotel School Trainees, etc

·

Obtain a network of specialist

training professionals who can assist with the conduct of training programmes

for advanced or specialist training

·

Ensure that Department Heads abide by

their responsibilities of employee training against departmental SOPs

·

Produce monthly training reports for

your Manager and the General Manager including:

o

Internal Training Programs conducted:

v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor

costs)

v

Anticipated return on investment

and/or training goal

o

External training programs attended:

v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor

costs)

v

Anticipated return on investment

and/or training goal

·

Liaise with other IHG Training

Managers to share experiences and resources

·

Liaise with educational institutions

conducting hospitality and training courses

·

Maintain current information and

records of suppliers of training resources and materials

·

Delivers briefings of all internal

programmes to executive management and department heads

·

Contributes towards regional

activities as directed by Regional Director of Human Resources / General

Manager

·

Provides

input for probation and formal performance appraisal discussions to Line

Managers in line with company guidelines

·

Coaches,

counsels and disciplines staff, providing constructive feedback to enhance

performance

·

Regularly

communicates with staff and maintains good relations

·

Works with Superior

in the preparation and management of the

Department’s budget

2. REQUIRED QUALIFICATIONS

Required Skills –

·

Communication

skills are utilized a significant amount of time when interacting with others;

demonstrated ability to interact with customers, employees and third parties

that reflects highly on the hotel, the brand and the Company.

·

Corporate

certification in training programs may be required such as 360 Feedback

Certification, GTC Registered Assessor, and Certified Assessment Center

Assessor designations, etc.

·

Proficient

in the use of Microsoft Office

·

Problem

solving, analytical, reasoning, motivating, organizational and training

abilities.

·

Good

writing skills

Qualifications –

·

Bachelor’s degree or Diploma in Human Resources or Training.

Experience –

·

3 years of relevant experience or similar

supervisory role, or an equivalent combination of education and work-related

experience.

3. ACCOUNTABILITY

Number of employees supervised –

Direct HR

Coordinator

Indirect NA

Annual Operating Profit/Payroll Budget –

·

Department Budget

·

Hotel Training Budget

Key Metrics –

·

Departments

Budget

·

Employee

Satisfaction Survey

·

Guest

Satisfaction Survey

Decision Making Responsibilities (Decision Rights)–

·

Department

Budget

·

Matters

pertaining to Training

4. KEY RELATIONSHIPS

Key Internal Relationships –

·

Hotel

Executive Committee Members, Hotel Employees and Corporate Employees

Key External Relationships –

·

Interacts with guests and individuals outside the

hotel including, but not limited to, current and potential clients, owning

company representatives, suppliers, competitors and other members of the local

community.

Job: Talent Development / Training

Location: India-Delhi

Requisition ID: DEL001794