IHG Assistant Manager-Training-Crowne Plaza New Delhi Rohini in Delhi, India

Description:

At IHG, everyone has room to be themselves. So what's your passion? Whether you're into Cooking, Dancing or Cricket, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who help us create great hotels guests love.

Crowne Plaza New Delhi Rohini is an upscale hotel located in North West Delhi with 183 well appointed rooms and exquisite Food & Beverage services. It is about 15 kms from the airport and about 8 kms from the city centre. The hotel also offers the largest banqueting space in Delhi- NCR. Food & Beverage services include an All Day Dining restaurant, Indian restaurant, and Bar. There is also a wine cellar next to the Bar, which will be equipped with famous wines from all across the globe. The hotel has the city's largest banquet facilities at two levels of approximately 50,000 sq. feet that can cater to large corporate and social functions.

We've got an exciting opportunity for you to join us as a Assistant Manager-Training . You'll manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained.

Key responsibilities of this role include:

· ·

Analyze training needs of the hotel in

general and individual departments, and develop strategies which address needs,

presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

·

Familiarize yourself with the IHG HR

and Training Standards, localizing where necessary

·

Ensure effective training programs are

in place for the following:

o

New Employee Orientation

o

Train the Trainer

o

Customer Service Training

o

Technical job specific training

(through certification of departmental standards and procedures)

o

Supervisory Skills Training

o

Management Development

o

Fire, Life and Safety Training

o

Selling Skills

o

Employee retraining

·

Monitor the progress of the Training

Business Plan for each department tot ensure that the training objectives are

being achieved

·

Maintains all hotel training records

·

Establish a training library of books,

videos, journals and audio visual materials to assist trainers in their

training programs and for staff personal development

·

Design, produce and implement training

programmes which meet specific departmental needs in conjunction with

Department Heads, ensuring that training session plans are structured and that

training is effective

·

Attend departmental training session

and critique performance

·

Use IHG benchmarks to monitor success of

training programs and amend your efforts accordingly. Eg: ESPS, GSTS,

achievement of budget, etc

·

Assist Department Trainers in

preparing and conducting departmental training and assess accordingly

·

Prepare and monitor training programs

for:

o

Management Trainees

o

Work Experience

o

Hotel School Trainees, etc

·

Obtain a network of specialist

training professionals who can assist with the conduct of training programmes

for advanced or specialist training

·

Ensure that Department Heads abide by

their responsibilities of employee training against departmental SOPs

·

Produce monthly training reports for

your Manager and the General Manager

including:

o

Internal Training Programs conducted:

v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor

costs)

v

Anticipated return on investment

and/or training goal

o

External training programs attended:

v

Who attended

v

Number of people attended

v

Duration of training

v

Who trained

v

Cost of delivery (including labor

costs)

v

Anticipated return on investment

and/or training goal

·

Liaise with other IHG Training

Managers to share experiences and resources

·

Liaise with educational institutions

conducting hospitality and training courses

·

Maintain current information and

records of suppliers of training resources and materials

·

Delivers briefings of all internal

programmes to executive management and department heads

·

Contributes towards regional

activities as directed by Regional Director of Human Resources / General Manager

·

Provides

input for probation and formal performance appraisal discussions to Line

Managers in line with company guidelines

·

Coaches,

counsels and disciplines staff, providing constructive feedback to enhance

performance

·

Regularly

communicates with staff and maintains good relations

·

Works with Superior in the preparation and management of the

Department’s budget

Qualifications

Ideally, you'll have some or all of the following things we're looking for:

Required Skills -

·

Communication

skills are utilized a significant amount of time when interacting with others;

demonstrated ability to interact with customers, employees and third parties

that reflects highly on the hotel, the brand and the Company.

·

Corporate

certification in training programs may be required such as 360 Feedback

Certification, GTC Registered Assessor, and Certified Assessment Center Assessor

designations, etc.

·

Proficient

in the use of Microsoft Office

·

Problem

solving, analytical, reasoning, motivating, organizational and training

abilities.

·

Good

writing skills

Qualifications –

·

Bachelor’s degree or Diploma in Human Resources or Training.

Experience –

·

3 years of relevant experience or similar

supervisory role, or an equivalent combination of education and work-related

experience.

And in return, we'll give you a competitive compensation and benefits package and a chance to work with a great team of people. Most importantly, we will give you a Room to be yourself!

Job: HR Administration

Location: India-Delhi

Requisition ID: DEL001717