IHG Eno Manager - Intercontinental Chicago Magnificent Mile in Chicago, Illinois
THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.
The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.
JOB DUTIES ANDRESPONSIBILITIES
1.Manages all functions of ENO/section
service to achieve the optimum departmental profit.
2.Manages all functions of the ENO/section
operation to achieve the optimum quality level of service.
3.Controls and analyzes, on an on-going
basis, the level of the following:
c. Quality and presentation of food and
d. Service standard
e. Condition and cleanliness of facilities
f. Quality of entertainment
g. Guest satisfaction
4.Establishes and maintains effective
employee and inter-departmental working relationships.
5.Conducts such functions as
interviewing, hiring, and performance evaluation, coaching, counseling and
taking disciplinary actions to ensure the appropriate staff productivity and
6.Develops training material in accordance
with IHG guidelines and implements training plans.
7.Develops and maintains up-dated
operations manual for the ENO/section.
8.Comes up with cutting edge ideas for
the menu, beverage list and retail list.
9.Plans and organizes successful Food and
10.Conducts daily briefings and other
meetings as needed to obtain optimal results.
11.Participates in service as necessary in
accordance with the requirements and practices of the ENO/section
12.Handles administrative works and keeps
up-dated files on the following ENO matters:
13.Assists the Director of Food and Beverage
in setting goals and developing strategies, procedures and policies for ENO
14.Assists the Director of Food and Beverage
in preparing the yearly Food and Beverage division budget.
15.Monitors the stocks of all food,
beverage, material and equipment and ensures that service requirements are met.
16.Monitors local competitors and compare
their operation with with similar operations
aware of trends, systems, practices and equipment in food and beverage through
trade literature, hotel show and site visits.
18.At IHG we are
committed to providing our employees with a safe, secure and healthy
workplace. It is your responsibility to
comply with all workplace health and safety requirements, including any
department specific training regarding equipment and procedures.
19.Performs related duties and special
projects as assigned.
20.Will be required to work a rotating shift including evenings, weekends and/or holidays
School diploma or equivalent vocational training.
from previous employers/ college.
experience in this position at a similar establishment.
Knowledge or wine, cheese and chocolate
to communicate in English with guests, co –workers and Management, to their
to compute basic mathematical calculations.
to provide legible communication.
to perform job functions with attention to detail, speed and accuracy.
to prioritize, organize, delegate work and follow through.
to be a clear thinker remains calm and resolves problems using sound judgment.
to work under pressure of meeting production schedules and timelines for guests
and fellow workers.
to aid in the transportation of all work equipment and produce pertinent.
carry out the job.
to work an 8-hr shift in all types of conditions pertinent to the job.
to work with all products and equipment prescribed.
to differentiate Dates.
to supervise train and direct employees, giving correction when needed.
to comprehend instructions.
to plan and aid in the execution of promotions
to perform job functions with minimal supervision.
to work cohesively with co-workers as part of a team.
to motivate staff and maintain a cohesive team.
· Culinary School experience with qualifications.
to communicate in a second language.
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
What Do You Get?
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Do you see yourself as an ENO Manager? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Job: Hotel General Management
Requisition ID: R135737