IHG Restaurant Manager (m/w) - Crowne Plaza Brussels Airport in Brussels, Belgium
At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Join us as a restaurant manager. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Manage the Restaurant & Bar operations achieving business objectives through customer focused service delivery.
Assist the Assistant F&B Manager and F&B Director understanding menu planning, estimating F&B cost and implementation
Analyze food & beverage statistics through point of sale system in cooperation with the Assistant F&B Manager
and F&B Director
Share recommendations and guest comments to the Assistant F&B Manager or F&B Director
Assist in control and analysis of departmental costs
Actively pursue cost saving measures
Adhere to opening & closing procedures
Adhere to bill paying procedures
Manage customer database and utilize effectively
Conduct effective shift briefing to ensure all staff is aware of VIP’s, special occasions, daily specials.
Up-sell property facilities
Prepare induction programs for new staff
Coach and discipline staff, providing constructive feedback to enhance performance
Anticipate guests’ needs
Maintain a high level of knowledge which affects the guest experience
Demonstrate a “service”-attitude
Take appropriate action to resolve guest complaints
Personally meet and farewell a minimum of 80% of the guests.
Encourage & motivate staff to provide great service during all shifts
Recycle wherever possible
Bachelor’s degree / higher education qualification
A minimum of 2 years of experience in hospitality (reception) – or an equivalent combination of education and work experience.
Must speak fluent English, French and/or Dutch
Strong communication skills essential when interacting with guests and employees
What we offer:
One meal per shift
Transportation costs partly reimbursed
Hospitalisation- and life insurance after 6 months of employment
Employee rate at IHG hotels worldwide
Requisition ID: BRU000051