IHG Director of Rooms Division - InterContinental Bordeaux - Le Grand Hotel in Bordeaux, France
What's your passion?
Whether you're into Singing, Snorkeling or Skiing, here at IHG we're interested
in YOU! We love to employ people who apply the same amount of passion and
dedication to their jobs as they do to their hobbies - helping us to become one
of the very best companies in the world.
At InterContinental® Hotels& Resorts our role is to put the glamour into international
travel. That’s where you come in. When you’re part of the InterContinental
Hotels & Resorts brand you’re more than just a job title. We look for
people who are charming, confident, and internationally-minded; people who know
what it takes to exceed guest expectations.
Join us as a Directorof Rooms Division at the InterContinental Bordeaux - Le GrandHotel . You’ll have ambition, talent and obviously, some key skills. For
this vital role we’re looking for someone who can direct the rooms division
operations to ensure quality service and standards while delivering a guest
experience that is unique.
This position oversees
the Front Office and Housekeeping operations and reports directly into the
responsibilities for this role include:
Ensure that front office andhousekeeping staff provides guests with prompt service, professionalattention and personal recognition.
Ensure guests are greeted uponarrival and make time to interact effectively with guests. Respondappropriately to guest complaints, solicit feedback and buildrelationships that drive continuous improvements in guest satisfaction.
Ensure that guest satisfactiondata is analysed and that plans are developed and implemented to achieveestablished goals.
Promote teamwork and qualityservice through daily communication and coordination with otherdepartments.
Educate and train team membersin compliance with brand and service standards, and governmentalregulations. Ensure staff has the tools, training and equipment to carryout job duties.
Participate in the preparationof the annual departmental operating budget and financial plans. Monitorbudget and control labour costs and expenses with a focus on ratestrategy, building initiatives and inventory management.
Use company systems andprocesses to maximise revenue. Develop plans to increase occupancy and ADRthrough walk-ins and upselling at the front desk.
Bachelor Degree in HospitalityManagement or related field.
3 years of experience in amanagerial role in a 5 star hotel environment.
Fluent written and spokenFrench and English. Other languages are a plus.
Strong leadership skills,quality oriented and with a drive for results.
In return for your hard
work, you can look forward to a competitive salary and benefits package. What’s
more, because your career will be as unique as you are, we’ll give you all the
tailored support you need to make a great start, be involved and grow. And
because the InterContinental Hotels & Resorts brand belongs to the IHG®
family of brands, you’ll also benefit from all of the opportunities that come
from being part of a successful, global hospitality company with over 5000
hotels in over 100 countries around the world.
So wherever you are,
whatever you love doing, bring your passion to the InterContinental®Hotels & Resorts brand and IHG and we'll make sure you'll have
room to be yourself.
Job: Hotel General Management
Requisition ID: BOR000120