IHG Security Supervisor in Bengaluru, India


Duties and responsibilities


To oversee all daily duty locations

and responsibilities of Security Associates. Coordinate a smooth daily

operation as per the department standard and Managers direction, ensuring

effective communication and information exchange between the management and

security staff.


To ensure all Security Associates

are aware of and adhering to the company Policies and Procedures.


Conducts an effective shift hand

over, including briefing all staff of relevant events and information, taking

possession of departmental property and responsibility for their safekeeping


Initiates investigation of

crimes committed against property and persons, writes incident and accident

reports, monitors investigations to their timely conclusion and ensures

appropriate follow-up with guests, visitors, employees, reports and documenting



Be correct, secure and courteous in handling

any disciplinary or criminal case.


Observe and report all identified

violations of company Policies and Procedures, suspicious activities and criminal

acts to Company Management.


Responsible for the security of the

Hotel's assets including but not limited to guests, colleagues, contractors and



Observe and report to company

management all identified security hazards.


Maintain a high level of discipline &

punctuality along with regular attendance as required by the standards.


Record all observed incidents on a daily log

of incidents and submit same to Company Management.


Conduct locker checks in line with

Human Resources when requested.


Coordinate functions with other

security staff or external agencies such as Police, Civil Defence and other

government departments, promoting good will with them.


Be alert for any unusual packages, guests or

vehicles, taking appropriate action if located.


Be thoroughly familiar of the property layout,

design, entry and exit points.


Ensure that the Security Control Room and Fire

Control Rooms are never left unattended.


To attend regular training within

the department.


Make way by escorting VIPs and dignitaries

when directed and direct traffic away from Lobby and other busy thoroughfares.


Attend to all guest inquiries and

requests immediately, with respect and to a high standard of customer service.


To strictly adhere to the hotel's policy on

confidentiality and ethics.


Responsible for the safety of

guests, colleagues, contractors and visitors.


Observe and report to Safety &

Security Management all property defects, safety hazards and fire life safety

matters requiring attention.


Initiate action to improve a

hazardous situation immediately.


In the event of fire or any

emergent situation, respond in the first instance and take appropriate action

as guided by the company's emergency plan immediately, efficiently and calmly.


Have a full and comprehensive working

knowledge of locations of fire indication panels, public address system, fire

alarms and fire fighting equipment.


Ensure visual checks are conducted on fire

hose reel outlets, fire fighting equipment and all other safety equipment,

ensuring that all are in good working order, immediately taking action of any

item of equipment which is faulty.


Conduct briefings to events

delegates and guests as required regarding the hotel's fire safety and

evacuation management plan


Minimum two years experience in similar role within a 5 Star

Hotel/Hospitality sector and have a good knowledge of Local legislation and

best practice.

Job: Risk Management & Security

Location: India-Bengaluru

Requisition ID: BEN000454