IHG Security Supervisor in Bengaluru, India
Duties and responsibilities
To oversee all daily duty locations
and responsibilities of Security Associates. Coordinate a smooth daily
operation as per the department standard and Managers direction, ensuring
effective communication and information exchange between the management and
To ensure all Security Associates
are aware of and adhering to the company Policies and Procedures.
Conducts an effective shift hand
over, including briefing all staff of relevant events and information, taking
possession of departmental property and responsibility for their safekeeping
Initiates investigation of
crimes committed against property and persons, writes incident and accident
reports, monitors investigations to their timely conclusion and ensures
appropriate follow-up with guests, visitors, employees, reports and documenting
Be correct, secure and courteous in handling
any disciplinary or criminal case.
Observe and report all identified
violations of company Policies and Procedures, suspicious activities and criminal
acts to Company Management.
Responsible for the security of the
Hotel's assets including but not limited to guests, colleagues, contractors and
Observe and report to company
management all identified security hazards.
Maintain a high level of discipline &
punctuality along with regular attendance as required by the standards.
Record all observed incidents on a daily log
of incidents and submit same to Company Management.
Conduct locker checks in line with
Human Resources when requested.
Coordinate functions with other
security staff or external agencies such as Police, Civil Defence and other
government departments, promoting good will with them.
Be alert for any unusual packages, guests or
vehicles, taking appropriate action if located.
Be thoroughly familiar of the property layout,
design, entry and exit points.
Ensure that the Security Control Room and Fire
Control Rooms are never left unattended.
To attend regular training within
Make way by escorting VIPs and dignitaries
when directed and direct traffic away from Lobby and other busy thoroughfares.
Attend to all guest inquiries and
requests immediately, with respect and to a high standard of customer service.
To strictly adhere to the hotel's policy on
confidentiality and ethics.
Responsible for the safety of
guests, colleagues, contractors and visitors.
Observe and report to Safety &
Security Management all property defects, safety hazards and fire life safety
matters requiring attention.
Initiate action to improve a
hazardous situation immediately.
In the event of fire or any
emergent situation, respond in the first instance and take appropriate action
as guided by the company's emergency plan immediately, efficiently and calmly.
Have a full and comprehensive working
knowledge of locations of fire indication panels, public address system, fire
alarms and fire fighting equipment.
Ensure visual checks are conducted on fire
hose reel outlets, fire fighting equipment and all other safety equipment,
ensuring that all are in good working order, immediately taking action of any
item of equipment which is faulty.
Conduct briefings to events
delegates and guests as required regarding the hotel's fire safety and
evacuation management plan
Minimum two years experience in similar role within a 5 Star
Hotel/Hospitality sector and have a good knowledge of Local legislation and
Job: Risk Management & Security
Requisition ID: BEN000454