IHG IT Manager in Bengaluru, India

Description:

Financial returns:

·

Initiate new technology

planning, selection/specification process and implementation that

would enhance business needs productivity

·

Perform an assessment of hotel

needs, determine priorities, objectives, prepare ROI and create capital

expenditure budget in accordance to the Global Technology Standards.

·

Ensure that the technology

investments are well spent by effective decision-making, successful

implementation, arranging and overseeing installation, hands on involvement, as

well as directing support and troubleshooting.

·

To sustain excellent relationship

with vendors and interact positively to ensure that they meet or exceed

contractual commitment, obtain quality service, support and pricing

oftechnology projects and procurement

.

People:

·

Provide system training

programs and manuals, arrange large group training sessions incoordination with

the Training Manager in order to have productive operationsof hotel systems.

·

Provide support, respond to

problems, keep colleagues informed with the status of issues, and

ensure solutions are consistent with the business needs and IHG policies.

·

Keep own self informed of new

hotel technology accomplishment through online communication tools,demonstration

and training.

·

Generates systems

communications for property users to introduce new applications, provide user

tips, alert users of system problems and inform staff of progress or status.

Guest experience:

·

Consistently provide quick

resolutions, identify, analyse,solve issues creatively, effectively and quickly

in consistent with the IHGpolicies.

·

Monitor hotel technology

(computer and Network) operationproactively to ensure minimal interruptions.

·

To develop and consistently

enhancing best practice processin order to increase colleagues productivity and

to provide seemly guest service

·

Ensures that computer and

network operations are monitored at the property, backup/recovery functions are

performed on scheduled basis and administration functions for hardware,

operating and application systems are maintained and completed on consistent

basis.

·

Manages IR activities to ensure

the hotel infrastructure and applications systems are functional at all times.

·

Ensures problems are correctly

reported, routed, tracked and solved, with the system user being informed of

situation at all times.

·

Ensures solutions are

consistent with the client's needs and brand specific IR environment.

·

Manages vendors for property IT

requirements functioning as escalation point for problem resolution.

·

Ensures that regular on-going

communication is happening in all areas of responsibility to create awareness

of business objectives and communicates expectations, recognizes performance

and produces desired business results.

·

Provides Internet support and

maintenance (if applicable)

·

Provides cable management

support.

·

Consults on specific

application issues or hardware/software problems.

·

Provides feedback to Lodging IR

on application functional performance and system performance.

Responsible business:

·

Enforce IHG technology policies

and standards.

·

Ensure IT systems are compliant

with IHG policies in supportof local laws, regulations and industry

requirements (e.g.PCIDSS, PII and Data Protection.

·

Maintain an accurate asset

management of hardware andsoftware.

·

Maintain an expert

understanding of the property’s business needs, methodologies,

strategies and upcoming projects. Keeps current with property, competitor

andlike industry uses of technology.

Qualifications

Bachelor’s

degree / higher education qualification / equivalent in Computer Sciences and 5-6

years in hotel IT department with one year in a managerial role, or an

equivalent combination of education and experience. Must speak fluent English

Job: IT Management

Location: India-Bengaluru

Requisition ID: BEN000458