IHG IT Manager in Bengaluru, India


Financial returns:


Initiate new technology

planning, selection/specification process and implementation that

would enhance business needs productivity


Perform an assessment of hotel

needs, determine priorities, objectives, prepare ROI and create capital

expenditure budget in accordance to the Global Technology Standards.


Ensure that the technology

investments are well spent by effective decision-making, successful

implementation, arranging and overseeing installation, hands on involvement, as

well as directing support and troubleshooting.


To sustain excellent relationship

with vendors and interact positively to ensure that they meet or exceed

contractual commitment, obtain quality service, support and pricing

oftechnology projects and procurement




Provide system training

programs and manuals, arrange large group training sessions incoordination with

the Training Manager in order to have productive operationsof hotel systems.


Provide support, respond to

problems, keep colleagues informed with the status of issues, and

ensure solutions are consistent with the business needs and IHG policies.


Keep own self informed of new

hotel technology accomplishment through online communication tools,demonstration

and training.


Generates systems

communications for property users to introduce new applications, provide user

tips, alert users of system problems and inform staff of progress or status.

Guest experience:


Consistently provide quick

resolutions, identify, analyse,solve issues creatively, effectively and quickly

in consistent with the IHGpolicies.


Monitor hotel technology

(computer and Network) operationproactively to ensure minimal interruptions.


To develop and consistently

enhancing best practice processin order to increase colleagues productivity and

to provide seemly guest service


Ensures that computer and

network operations are monitored at the property, backup/recovery functions are

performed on scheduled basis and administration functions for hardware,

operating and application systems are maintained and completed on consistent



Manages IR activities to ensure

the hotel infrastructure and applications systems are functional at all times.


Ensures problems are correctly

reported, routed, tracked and solved, with the system user being informed of

situation at all times.


Ensures solutions are

consistent with the client's needs and brand specific IR environment.


Manages vendors for property IT

requirements functioning as escalation point for problem resolution.


Ensures that regular on-going

communication is happening in all areas of responsibility to create awareness

of business objectives and communicates expectations, recognizes performance

and produces desired business results.


Provides Internet support and

maintenance (if applicable)


Provides cable management



Consults on specific

application issues or hardware/software problems.


Provides feedback to Lodging IR

on application functional performance and system performance.

Responsible business:


Enforce IHG technology policies

and standards.


Ensure IT systems are compliant

with IHG policies in supportof local laws, regulations and industry

requirements (e.g.PCIDSS, PII and Data Protection.


Maintain an accurate asset

management of hardware andsoftware.


Maintain an expert

understanding of the property’s business needs, methodologies,

strategies and upcoming projects. Keeps current with property, competitor

andlike industry uses of technology.



degree / higher education qualification / equivalent in Computer Sciences and 5-6

years in hotel IT department with one year in a managerial role, or an

equivalent combination of education and experience. Must speak fluent English

Job: IT Management

Location: India-Bengaluru

Requisition ID: BEN000458