IHG IT Manager in Bengaluru, India
Initiate new technology
planning, selection/specification process and implementation that
would enhance business needs productivity
Perform an assessment of hotel
needs, determine priorities, objectives, prepare ROI and create capital
expenditure budget in accordance to the Global Technology Standards.
Ensure that the technology
investments are well spent by effective decision-making, successful
implementation, arranging and overseeing installation, hands on involvement, as
well as directing support and troubleshooting.
To sustain excellent relationship
with vendors and interact positively to ensure that they meet or exceed
contractual commitment, obtain quality service, support and pricing
oftechnology projects and procurement
Provide system training
programs and manuals, arrange large group training sessions incoordination with
the Training Manager in order to have productive operationsof hotel systems.
Provide support, respond to
problems, keep colleagues informed with the status of issues, and
ensure solutions are consistent with the business needs and IHG policies.
Keep own self informed of new
hotel technology accomplishment through online communication tools,demonstration
communications for property users to introduce new applications, provide user
tips, alert users of system problems and inform staff of progress or status.
Consistently provide quick
resolutions, identify, analyse,solve issues creatively, effectively and quickly
in consistent with the IHGpolicies.
Monitor hotel technology
(computer and Network) operationproactively to ensure minimal interruptions.
To develop and consistently
enhancing best practice processin order to increase colleagues productivity and
to provide seemly guest service
Ensures that computer and
network operations are monitored at the property, backup/recovery functions are
performed on scheduled basis and administration functions for hardware,
operating and application systems are maintained and completed on consistent
Manages IR activities to ensure
the hotel infrastructure and applications systems are functional at all times.
Ensures problems are correctly
reported, routed, tracked and solved, with the system user being informed of
situation at all times.
Ensures solutions are
consistent with the client's needs and brand specific IR environment.
Manages vendors for property IT
requirements functioning as escalation point for problem resolution.
Ensures that regular on-going
communication is happening in all areas of responsibility to create awareness
of business objectives and communicates expectations, recognizes performance
and produces desired business results.
Provides Internet support and
maintenance (if applicable)
Provides cable management
Consults on specific
application issues or hardware/software problems.
Provides feedback to Lodging IR
on application functional performance and system performance.
Enforce IHG technology policies
Ensure IT systems are compliant
with IHG policies in supportof local laws, regulations and industry
requirements (e.g.PCIDSS, PII and Data Protection.
Maintain an accurate asset
management of hardware andsoftware.
Maintain an expert
understanding of the property’s business needs, methodologies,
strategies and upcoming projects. Keeps current with property, competitor
andlike industry uses of technology.
degree / higher education qualification / equivalent in Computer Sciences and 5-6
years in hotel IT department with one year in a managerial role, or an
equivalent combination of education and experience. Must speak fluent English
Job: IT Management
Requisition ID: BEN000458