IHG Housekeeping Manager in Bengaluru, India

Description:

Duties and responsibilities

Financial returns:

·

Participate in the preparation

of the annual departmental operating budget and financial plans. Monitor budget

and control expenses with a focus on increasing productivity.

·

Maintain

proper inventory levels, managing cost per room for supplies and labour

(example: bed & bath linen reuse and laundry operation).

People:

·

Manage day-to-day staffing

requirements, plan and assign work, and establish performance and development

goals for employees. Provide mentoring, coaching and regular feedback to help

manage conflict and improve employee performance.

·

Educate and train all employees

in compliance with governmental and safety regulations. Ensure staff is

properly trained and has the tools and equipment to carry out job duties.

·

Promote teamwork and quality

service through daily communication and coordination with other department

heads.

·

May assist with deep-cleaning

projects and/or assist housekeeping staff during high-volume periods.

Guest experience:

·

Inspect all assigned suites and

public areas to ensure furnishings, guest rooms/suites, equipment, linens, and

public areas are clean and in good repair to meet guest satisfaction. Advise

employees of deficiencies and instruct on corrective action. Provide adequate

retraining as needed.

·

Routinely perform all

housekeeping duties necessary including making beds, and vacuuming and cleaning

guest suites to ensure guest satisfaction.

·

Respond to guest complaints,

special requests and ensure corrective action is taken to achieve complete

guest satisfaction.

·

Carry out

special needs and requests of the guests, VIP’s and repeat visitors.

Responsible business:

·

Maintain and order supplies and

equipment in a timely and efficient manner while minimising waste and

maintaining “green” initiatives (example: container recycling and cleaning

agents).

·

May maintain procedures for

security of lost and found items.

·

Perform

other duties as assigned. May also serve as manager on duty.

Qualifications

Graduate Degree/ Diploma in

hospitality and hotel management / secondary education / equivalent plus Four year

of housekeeping experience including some supervisory training/experience. Must

be able to speak local language(s).

Job: Housekeeping Management

Location: India-Bengaluru

Requisition ID: BEN000456