IHG Housekeeping Manager in Bengaluru, India
Duties and responsibilities
Participate in the preparation
of the annual departmental operating budget and financial plans. Monitor budget
and control expenses with a focus on increasing productivity.
proper inventory levels, managing cost per room for supplies and labour
(example: bed & bath linen reuse and laundry operation).
Manage day-to-day staffing
requirements, plan and assign work, and establish performance and development
goals for employees. Provide mentoring, coaching and regular feedback to help
manage conflict and improve employee performance.
Educate and train all employees
in compliance with governmental and safety regulations. Ensure staff is
properly trained and has the tools and equipment to carry out job duties.
Promote teamwork and quality
service through daily communication and coordination with other department
May assist with deep-cleaning
projects and/or assist housekeeping staff during high-volume periods.
Inspect all assigned suites and
public areas to ensure furnishings, guest rooms/suites, equipment, linens, and
public areas are clean and in good repair to meet guest satisfaction. Advise
employees of deficiencies and instruct on corrective action. Provide adequate
retraining as needed.
Routinely perform all
housekeeping duties necessary including making beds, and vacuuming and cleaning
guest suites to ensure guest satisfaction.
Respond to guest complaints,
special requests and ensure corrective action is taken to achieve complete
special needs and requests of the guests, VIP’s and repeat visitors.
Maintain and order supplies and
equipment in a timely and efficient manner while minimising waste and
maintaining “green” initiatives (example: container recycling and cleaning
May maintain procedures for
security of lost and found items.
other duties as assigned. May also serve as manager on duty.
Graduate Degree/ Diploma in
hospitality and hotel management / secondary education / equivalent plus Four year
of housekeeping experience including some supervisory training/experience. Must
be able to speak local language(s).
Job: Housekeeping Management
Requisition ID: BEN000456