IHG Housekeeping Manager in Bengaluru, India


Duties and responsibilities

Financial returns:


Participate in the preparation

of the annual departmental operating budget and financial plans. Monitor budget

and control expenses with a focus on increasing productivity.



proper inventory levels, managing cost per room for supplies and labour

(example: bed & bath linen reuse and laundry operation).



Manage day-to-day staffing

requirements, plan and assign work, and establish performance and development

goals for employees. Provide mentoring, coaching and regular feedback to help

manage conflict and improve employee performance.


Educate and train all employees

in compliance with governmental and safety regulations. Ensure staff is

properly trained and has the tools and equipment to carry out job duties.


Promote teamwork and quality

service through daily communication and coordination with other department



May assist with deep-cleaning

projects and/or assist housekeeping staff during high-volume periods.

Guest experience:


Inspect all assigned suites and

public areas to ensure furnishings, guest rooms/suites, equipment, linens, and

public areas are clean and in good repair to meet guest satisfaction. Advise

employees of deficiencies and instruct on corrective action. Provide adequate

retraining as needed.


Routinely perform all

housekeeping duties necessary including making beds, and vacuuming and cleaning

guest suites to ensure guest satisfaction.


Respond to guest complaints,

special requests and ensure corrective action is taken to achieve complete

guest satisfaction.


Carry out

special needs and requests of the guests, VIP’s and repeat visitors.

Responsible business:


Maintain and order supplies and

equipment in a timely and efficient manner while minimising waste and

maintaining “green” initiatives (example: container recycling and cleaning



May maintain procedures for

security of lost and found items.



other duties as assigned. May also serve as manager on duty.


Graduate Degree/ Diploma in

hospitality and hotel management / secondary education / equivalent plus Four year

of housekeeping experience including some supervisory training/experience. Must

be able to speak local language(s).

Job: Housekeeping Management

Location: India-Bengaluru

Requisition ID: BEN000456