IHG Guest Relations Executive - Crowne Plaza Bengaluru in Bengaluru, India
Supply guests/residents with directions and information regarding
property amenities, services, and hours of operation, and local areas of
interest and activities.
Identify and explain room features to guests (e.g., use of room
key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Make pre-arrival, mid stay, and post-stay calls to guests to
ensure needs are met.
Compile and distribute list of anticipated services and amenities
to relevant departments.
Contact appropriate & individual department (e.g. Bell person,
Front desk, Housekeeping, Engineering, Security) as necessary to resolve guest
call, request or complain.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact,
respect, diplomacy, and confidentiality.
Assist management to ensure that hourly
employees have the necessary resources to effectively perform their jobs (e.g.,
supplies, equipment, and inventory).
Provide assistance to coworkers,
ensuring they understand their tasks.
Perform other reasonable job duties as
requested by Supervisors.
Respond to any questions from guests,
and follow up with guests to ensure their requests have been met to their
Take and confirm reservations and
Collaborate with management to develop
and carry-out ideas and procedures, and set goals to continuously improve
Assign and ensure work tasks are
completed on time and that they meet appropriate quality standards.
Welcome and acknowledge all guests
according to company standards; anticipate and address guests’ service needs;
assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette.
Ensure adherence to quality
expectations and standards; identify, recommend, develop, and implement new
ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Perform other reasonable job duties as requested by
School Diploma / secondary education / equivalent plus one year or more Guest
handling experience. Must be able to speak local language(s).
Job: Guest Relations
Requisition ID: BEN000417