IHG Guest Relations Executive - Crowne Plaza Bengaluru in Bengaluru, India



Supply guests/residents with directions and information regarding

property amenities, services, and hours of operation, and local areas of

interest and activities.


Identify and explain room features to guests (e.g., use of room

key, mini-bar, ice and vending areas, in-room safe, valet laundry services).


Make pre-arrival, mid stay, and post-stay calls to guests to

ensure needs are met.


Compile and distribute list of anticipated services and amenities

to relevant departments.


Contact appropriate & individual department (e.g. Bell person,

Front desk, Housekeeping, Engineering, Security) as necessary to resolve guest

call, request or complain.


Support all co-workers and treat them with dignity and respect.


Handle sensitive issues with employees and/or guests with tact,

respect, diplomacy, and confidentiality.


Assist management to ensure that hourly

employees have the necessary resources to effectively perform their jobs (e.g.,

supplies, equipment, and inventory).


Provide assistance to coworkers,

ensuring they understand their tasks.


Perform other reasonable job duties as

requested by Supervisors.


Respond to any questions from guests,

and follow up with guests to ensure their requests have been met to their



Take and confirm reservations and



Collaborate with management to develop

and carry-out ideas and procedures, and set goals to continuously improve

department performance


Assign and ensure work tasks are

completed on time and that they meet appropriate quality standards.


Welcome and acknowledge all guests

according to company standards; anticipate and address guests’ service needs;

assist individuals with disabilities; thank guests with genuine appreciation


Speak with others using clear and

professional language; prepare and review written documents accurately and

completely; answer telephones using appropriate etiquette.


Ensure adherence to quality

expectations and standards; identify, recommend, develop, and implement new

ways to increase organizational efficiency, productivity, quality, safety,

and/or cost-savings. Perform other reasonable job duties as requested by




School Diploma / secondary education / equivalent plus one year or more Guest

handling experience. Must be able to speak local language(s).

Job: Guest Relations

Location: India-Bengaluru

Requisition ID: BEN000417