IHG Front Office Supervisor in Bengaluru, India

Description:

Duties and responsibilities

·

Conducts shift briefings to

ensure hotel activities and operational requirements are known

·

Supervise front office

operations during assigned shift including:

o Maintenance of guest information

o Maintenance of information about local events

o Compile occupancy statistics

o Supervise the use of public address system

o Supervise group bookings

o Assisting with serious complaints

·

Supervise cashiering activities

during shift including:

o Cash handling and banking procedure

o Dealing with irregular payments

o Instructing staff in credit policies and facilities

o Instructing staff in cash security procedures

o Carry out debtor control

o Prepare reports

o Supervise the cashiering system

·

Build and maintain positive

relationships with all internal customers and guests in order to anticipate

their needs

·

Take action to address these needs

in order to exceed their expectations

·

Create a positive hotel image in

every interaction with internal and external customers

·

Adhere to hotel brand standards

·

Maintain a high level of product

and service knowledge in order to explain and sell services and facilities to

guests

·

Assist guests and escort them to

locations within the hotel at their request

·

Maintain knowledge of special

programs and events in the hotel in order to recognize and respond to guests

needs

·

Maintain current Hotel information

to be able to provide information to guests

Qualifications

Bachelor degree

/diploma in hospitality/hotel management is mandatory. Must speak fluent

English and local language with additional other languages preferred. At least

one year supervisory experience/GSA experience will be beneficial.

Job: Reception

Location: India-Bengaluru

Requisition ID: BEN000467