IHG Food & Beverage Associate - Holiday Inn & Suites Bengaluru Whitefield in Bengaluru, India

Description:

FINANCIAL RETURNS:

Understand daily budgets for APC /Covers and

sales for venue and achieve them through upselling and suggestive selling.

Be well versed with billing procedures in

each shift as per POS rights allocated, immediately report discrepancy to

manager on shift.

To

collect all general requisitions and food and beverage requisitions as per

order.

• Follow

equipment care &soiled equipment clearance plan and strive for zero

breakages.

• Understand

promotional activities / eventsand follow the plan.

• Ensure

OS&E inventory is monitored for pilferage.

• To

fully understand and adhere to the Departmental Operations

PEOPLE:

• Ensure

compliance with all policies, procedures, standards and aiming at exceeding guest

expectations.

• Follow

pre and post shift duties allocated by the team leader.

• To

maintain a good rapport and working relationships with associates in the venue

and all other departments.

• To

attend and contribute to all associate meetings and other related activities.

• Ensure

section and table set-ups are complete as per duties assigned. Oversee that

dining area and servicing equipment are always clean, well maintained and meet

all hygiene, health and safety regulations.

• To

attend all training sessions organized by the Venue Manager or Training

Department

• Be a

buddy to all new joining associates and assist them in understanding restaurant

operations under guidance of a team leader / manager.

Be

well versed with pre –opening OS&E and ensure team is trained on same for

cost and assist in carrying out quarterly, bi-yearly, yearly inventory of

operating equipment.

To

have a complete understanding of the Hotel’s associate handbook and adhere to

the regulation contained within.

To

maintain a high standard of personal appearance and hygiene at all times

GUEST EXPERIENCE:

Take

ownership of delivering guest experience with continuous improvement.

Ensuring

100% completion of mandatory E-learning trainings.

Practice

our winning ways, values with all team members.

Thorough

and practical knowledge of service terminology and of various international

service techniques.

Knowledge

of kitchen terminology, including ingredients and methods of preparation.

Ensure

complete operational knowledge of restaurant equipment.

To

handle guest enquiries in a courteous and efficient manner.

RESPONSIBLE BUSINESS:

Follow

cost saving and profit enhancing measures and monitor operating supplies to

reduce spoilage and wastage.

To

have a complete understanding of the Hotel’s Policies relating to Fire,

Hygiene, Health and Safety and adhere to same.

Follow control procedures to minimise errors and

fraud.

Be

well versed and knowledgeable of Crowne Plaza Fire and Evacuation procedures as

well as health and safety requirements in the Workplace. Ensure Associates are

aware of their duty of care as determined by legislation and that they maintain

complete familiarity.

Ensure

all risk management trainings are done in line with IHG standards.

Deliver a consistent branded guest experience

through the full implementation of Crowne Plaza brand standards within the

hotel by the opening date.

To see that all back of house restaurant areas are

cleaned and equipment stored before the end of day’s trade ,all repair

Qualifications

College diploma/ degree in Hotel Management,

1year experience in similar position is preferred. Must be able to speak local

language(s) and have a positive attitude.

Job: Conference & Banqueting Services

Location: India-Bengaluru

Requisition ID: BEN000455