IHG Crowne Meetings Director in Bengaluru, India

Description:

FINANCIAL RETURNS

Achieves the monthly and annual personal target contributing to the Sales revenue.

Develops and reviews Personal Business Plan which is linked to the Hotel s Annual Business Plan.

Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

Constantly monitors and evaluates local, national and international market trends, and the competitor hotels sales initiatives, in order to make sure the hotel s sales remain competitive and cutting edge.

Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

PEOPLE

Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

Assists in the recruitment and selection of Crowne Meetings employees if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

Assists to oversee the punctuality and appearance of Crowne Meetings employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department s grooming standards.

Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals.

Assists to plan and implement effective training programs for employees in coordination with the Training Manager and Departmental Trainers.

Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.

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GUEST EXPERIENCE

Handles guest enquiries in a courteous and efficient manner and reports complaints or problems if no immediate solution can be found. Ensures that the necessary follow-up is conducted in a timely manner.

Maintains positive guest and colleague interactions with good working relationships.

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

Contacts Executives of organization to explain services and facilities offered by Hotel and to solicit business.

Meets up with organizer before, during and after the event to ensure that everything runs smoothly.

Holds pre-conference meetings with Catering Sales person, Banquet Operations and organizer to run through the event order to ensure seamless communication during the event.

Conducts site inspections and/or entertainment with the organizer as and when required, together with or in the absence of the Corporate Sales person.

Entertains and conducts site inspections to clients whenever required.

Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.

Pre-qualifies and targets Key Accounts, utilizing the Delphi database and develops appropriate and effective sales solicitation strategies to increase Hotel s market share.

RESPONSIBLE BUSINESS

Spends time in each function/ event to ensure that the function/ event is managed well by the Conferences and Banquets team and functions to the fullest expectations.

Meets and greets VIP guest upon arrival.

Systematically and efficiently calls on Key Accounts within location and report findings and opportunities to the Crowne Meeting Director.

Professionally conducts routine telemarketing activities to identify new accounts.

Works closely with the Assistant Sales Managers and Executives to ensure all guest requirements are met.

Coordinates with the Front Office Department to ensure smooth check-in or reception procedures upon the arrival of the Convention Groups.

Reads all Events Orders to ensure all pre-arrangement are made prior to the arrival of the Convention group.

Collects feedback and comments from clients with regards to the products and service and communicates the feedback to the department concerned for appropriate actions.

Ensures all Events Orders are released on a timely manner.

Assists with the development, maintenance and update of a detailed Department Operations Manual if necessary

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times (Delphi).

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

Prepares and submits post-convention/ function report.

Establishes an efficient Trace File to ensure that all business booked is properly tracked.

Ensures high standards of personal presentation and grooming.

Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.

Exercises responsible management and behavior at all times and positively representing the hotel management team.

Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel.

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

Attends training sessions and meetings as and when required.

Carries out any other reasonable duties and responsibilities as assigned.

Qualifications

Job: Conference Sales

Location: India-Bengaluru

Requisition ID: BEN000408