IHG Assistant Manager Housekeeping in Bengaluru, India

Description:

Financial returns:

·

Participate in the preparation

of the annual departmental operating budget and financial plans. Monitor budget

and control expenses with a focus on increasing productivity.

·

Assists in monitoring and

controlling departmental cost on an ongoing basis to ensure performance against

budget

·

Assists in the preparation of

the hotel strategic plan, goals program, and Housekeeping Departmental Budget

·

Maintain

proper inventory levels managing cost per room for supplies and labour.

People:

·

Manage day-to-day staffing

requirements, plan and assign work, establish performance and development goals

for team members. Provide regular feedback to help manage conflict and improve

team member performance.

·

Assists in recruiting in line

with company guidelines

·

Prepares detailed induction

programmes for new staff

·

Assists in maintaining a

comprehensive, current and guest focused set of departmental standards and

procedures and oversees their implementation

·

Ensures training needs analysis

of Housekeeping staff is carried out and training programmes are designed and

implemented to meet needs

·

Educate and train all team

members in compliance with federal, state and local laws and safety

regulations. Ensure staff is properly trained and has the tools and equipment

to carry out job duties.

·

May assist

with deep cleaning projects and/or assist housekeeping staff during high volume

periods.

Guest experience:

·

Manage the quality of

housekeeping and laundry services. Schedule routine inspections of all guest

rooms and public areas to ensure furnishings, rooms, equipment, linens, public

restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.

·

Informs other operating

departments of Housekeeping matters, which concern notably the Front Office, to

ensure accurate room status, in addition to communicating with Engineering and

the Laundry

·

Schedules routine inspections

of supervisors, of all housekeeping areas including occupied and non-occupied

rooms

·

Inspects guest rooms in all

Housekeeping areas on a regular basis to ensure furnishing, facilities and

equipment are clean and in good repair, well maintained and replaced /

refurbished as required

·

Carry out the special needs and

requests of guests, VIPs, repeat visitors and club members.

·

Respond to

guest complaints and ensure corrective action is taken to achieve complete

guest satisfaction.

Responsible business:

·

Maintain and order supplies and

equipment in a timely and efficient manner while minimising waste and

maintaining “green” initiatives (example: container recycling, and cleaning

agents).

·

May be responsible for the

security of lost and found items throughout the hotel.

·

Perform

other duties as assigned. May also serve as manager on duty.

Qualifications

Bachelor Degree/Diploma in

hospitality and hotel administration / secondary education / equivalent plus 2/3

years of housekeeping/laundry experience preferably in a hotel of similar size,

including supervisory experience. Some college preferred. Must speak fluent

English. Other languages preferred.

Job: Housekeeping Management

Location: India-Bengaluru

Requisition ID: BEN000459