IHG Assistant Manager Housekeeping in Bengaluru, India
Participate in the preparation
of the annual departmental operating budget and financial plans. Monitor budget
and control expenses with a focus on increasing productivity.
Assists in monitoring and
controlling departmental cost on an ongoing basis to ensure performance against
Assists in the preparation of
the hotel strategic plan, goals program, and Housekeeping Departmental Budget
proper inventory levels managing cost per room for supplies and labour.
Manage day-to-day staffing
requirements, plan and assign work, establish performance and development goals
for team members. Provide regular feedback to help manage conflict and improve
team member performance.
Assists in recruiting in line
with company guidelines
Prepares detailed induction
programmes for new staff
Assists in maintaining a
comprehensive, current and guest focused set of departmental standards and
procedures and oversees their implementation
Ensures training needs analysis
of Housekeeping staff is carried out and training programmes are designed and
implemented to meet needs
Educate and train all team
members in compliance with federal, state and local laws and safety
regulations. Ensure staff is properly trained and has the tools and equipment
to carry out job duties.
with deep cleaning projects and/or assist housekeeping staff during high volume
Manage the quality of
housekeeping and laundry services. Schedule routine inspections of all guest
rooms and public areas to ensure furnishings, rooms, equipment, linens, public
restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
Informs other operating
departments of Housekeeping matters, which concern notably the Front Office, to
ensure accurate room status, in addition to communicating with Engineering and
Schedules routine inspections
of supervisors, of all housekeeping areas including occupied and non-occupied
Inspects guest rooms in all
Housekeeping areas on a regular basis to ensure furnishing, facilities and
equipment are clean and in good repair, well maintained and replaced /
refurbished as required
Carry out the special needs and
requests of guests, VIPs, repeat visitors and club members.
guest complaints and ensure corrective action is taken to achieve complete
Maintain and order supplies and
equipment in a timely and efficient manner while minimising waste and
maintaining “green” initiatives (example: container recycling, and cleaning
May be responsible for the
security of lost and found items throughout the hotel.
other duties as assigned. May also serve as manager on duty.
Bachelor Degree/Diploma in
hospitality and hotel administration / secondary education / equivalent plus 2/3
years of housekeeping/laundry experience preferably in a hotel of similar size,
including supervisory experience. Some college preferred. Must speak fluent
English. Other languages preferred.
Job: Housekeeping Management
Requisition ID: BEN000459