IHG Night Manager at Le Vendome in Beirut, Lebanon

Description:

1. KEY RESPONSIBILITIES

Job Summary

Under

the general direction of the Front Office Manager, and within the limits of

established InterContinental Hotels Group policies and procedures and local

hotel policies and procedure, responsible to co-ordinate and oversee all hotel

operations in the absence of the General Manager or designate during nights.

The principal responsibility is safety and security of guests and ensuring the

accurate and timely completion of the night audit function during the hours of

11pm – 7am.

Essential Duties and Responsibilities

§

Conducts inspections of front of

house and back of house during shift, including Front Office, Housekeeping,

Lobby, Food and Beverage Outlets, Public Areas, Car Parking

§

Meets and greets VIPs

§

Handles all Complaints

§

Ensures working of all Front Office

Policies and Procedures

§

Ensures effective shift hand-over

§

Be knowledgeable of Front Office

systems and knows back up procedures and system recovery procedures

§

Efficient check in and checkout

process

§

Reviews and monitors early morning

wake up procedures

§

Posts room charges

§

Maintains correct guest registration

cards

§

Maintains special programs (e.g.

frequent flyer; priority club)

§

Effective management of incoming and

outgoing calls

§

Maintains current Hotel information

§

Provides information on memberships

§

Communicates problems, resolved or

unresolved to your Supervisor at shift change over and document in log book

§

Completes knowledge of all room

types, hotel matrix, and facilities

§

Reviews arrival lists and anticipate

needs

§ Operatescommunication equipment

§ Accesses anduses rooms computer programs

§

Conducts Credit card checks

§

Ensures staff adhere to Standards

and Procedures for cash handling

§

Maintains own cash float

§

Corrects banking

§ Updates GuestHistory Maintenance

§

Prepares contingency reports

§

Staff

Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and

works with Human Resources to ensure their performance is effectively managed

§ Oversees theNight Audit Function

o

Develops, updates and trains

standards and procedures

o

Produces Revenue Reports

o

Performs file backup maintenance

o

Reviews all audits and

reconciliation of daily sales transactions of front office and all outlets,

balancing all cash registers and reporting discrepancies to Line Managers

o

Week end and Month end reports

completed in line with policy

o

Advises Line Managers of recurring

errors

Qualifications

1. KEY RESPONSIBILITIES

Job Summary

Under

the general direction of the Front Office Manager, and within the limits of

established InterContinental Hotels Group policies and procedures and local

hotel policies and procedure, responsible to co-ordinate and oversee all hotel

operations in the absence of the General Manager or designate during nights.

The principal responsibility is safety and security of guests and ensuring the

accurate and timely completion of the night audit function during the hours of

11pm – 7am.

Essential Duties and Responsibilities

§

Conducts inspections of front of

house and back of house during shift, including Front Office, Housekeeping,

Lobby, Food and Beverage Outlets, Public Areas, Car Parking

§

Meets and greets VIPs

§

Handles all Complaints

§

Ensures working of all Front Office

Policies and Procedures

§

Ensures effective shift hand-over

§

Be knowledgeable of Front Office

systems and knows back up procedures and system recovery procedures

§

Efficient check in and checkout

process

§

Reviews and monitors early morning

wake up procedures

§

Posts room charges

§

Maintains correct guest registration

cards

§

Maintains special programs (e.g.

frequent flyer; priority club)

§

Effective management of incoming and

outgoing calls

§

Maintains current Hotel information

§

Provides information on memberships

§

Communicates problems, resolved or

unresolved to your Supervisor at shift change over and document in log book

§

Completes knowledge of all room

types, hotel matrix, and facilities

§

Reviews arrival lists and anticipate

needs

§ Operatescommunication equipment

§ Accesses anduses rooms computer programs

§

Conducts Credit card checks

§

Ensures staff adhere to Standards

and Procedures for cash handling

§

Maintains own cash float

§

Corrects banking

§ Updates GuestHistory Maintenance

§

Prepares contingency reports

§

Staff

Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and

works with Human Resources to ensure their performance is effectively managed

§ Oversees theNight Audit Function

o

Develops, updates and trains

standards and procedures

o

Produces Revenue Reports

o

Performs file backup maintenance

o

Reviews all audits and

reconciliation of daily sales transactions of front office and all outlets,

balancing all cash registers and reporting discrepancies to Line Managers

o

Week end and Month end reports

completed in line with policy

o

Advises Line Managers of recurring

errors

Job: Hotel General Management

Location: Lebanon-Beirut

Requisition ID: BEI000909