IHG Front Office Manager at Le Vendome Hotel Beirut in Beirut, Lebanon

Description:

1. KEY RESPONSIBILITIES

Under the general direction of the Rooms Division Manager

and within the limits of established IHG and local

hotel policies, procedures and Front Office Standards Manual, oversees and directs all aspects of Front Office

operations, which shall include, but not be limited to the following: Assistant Managers, Guest

Relations, Reception,

and cashier, Reservations, Operator , Uniformed Services / Concierge and Business Center.

Essential Duties and Responsibilities – (KeyActivities of the role)

  1. Communicates to

the Rooms Division Manager all information likely to be of interest to them, such as the expected arrival and

departure of VIP's and all other pertinent information. 10%

  1. Supervises the

Assistant Front Office Manager to ensure optimum

occupancy and high average room rate to maximize revenue, and the Guest Relations manager to ensure PC and IA members

and VIPS receive special recognition and treatment. 10%

  1. Informs other operating departments, notably Housekeeping and

Sales, of Front Office matters which

concern them. 10%

  1. Conducts such functions as interviewing,

orientation, hiring, performance appraisal, counseling, coaching, training and

suspending if necessary to ensure appropriate staffing and productivity, and

accordingly consults with section heads, Personnel

Manager and General Manager. 10%

  1. Assumes overall responsibility for maintaining standards

to ensure furnishings facilities and

equipment are clean and are in good shape/repair and well maintained. 10%

  1. Schedules and

regularly conducts routine inspections of areas under his/her control. 10%

  1. Conducts

comprehensive monthly departmental meetings to include a review of procedures and events which warrant special handling and

detailed information. 10%

  1. Controls and

analyzes, on an on-going basis, departmental costs to ensure performances against budget, and approves

discounts and rebates. 10%

  1. Participates in the preparation of the

hotel's Strategic Plan, Marketing Plan, Goals Program, and the Front

Office Departmental Budget. 10%

  1. Analyses the

rate variance report to ensure room revenue control,

and submits statistical performance and forecast reports as

necessary, to facilitate Annual Budget and Strategic Plan preparation.

10%

-. Upon completion of all relevant Hotel Training

Programs with respect to Fire and Evacuation

Procedure, Security Procedure

and Health and Safety Policy and Procedure; and upon receipt of the

Hotel Handbook; will adhere to, and be

completely conversant with:

a)Hotel Fire and Evacuation

Procedures

b)Hotel Security

and Procedures

c)Hotel Health and Safety Policy

and Procedures as per current Health and Safety at Work Legislation

d)Hotel

Facilities and Attractions

e) Current licensing regulations (Food &

Beverage service departments only)

f) Methods of payment accepted by the Hotel

g) Hotel

operation standards and departmental procedures

h) Short and long term marketing

promotions

i) All sections contained within the

Hotel Handbook

j)The Hotel /Inter-Continental

Environmental Policy

Qualifications

2. REQUIRED QUALIFICATIONS

Required Skills –

·

Strong management and

negotiation skills

·

Ability to understand and

generate a variety of financial reports.

·

Extensive knowledge of all

Opera system functions

Qualifications –

·

Bachelor Degree in Hospitality.

Masters level preferred.

·

Equivalent combination of

education and related work experience.

Experience –

·

7-8 years experience in the

Front Office department

·

Strong background in the Front

Desk section.

Job: Front Office

Location: Lebanon-Beirut

Requisition ID: BEI000908