IHG Reservation Executive in Bangalore, India

Description:

Do you see yourself as a Reservations Executive?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Location- Bengaluru

Job Purpose

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

Duties and responsibilities

Financial returns:

  • Sell the hotel products and services using up-selling and suggestive selling techniques

  • Prepare and execute action plans which increase reservation sales and associated business

  • Record special billing arrangements for groups and conventions

  • Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval

  • Maintain knowledge of special rates/ offers/ promotions

  • Monitor reservation levels and inform Managers of current and future occupancy rates

  • Prepare reports as requested (eg to travel agents, business houses etc)

  • Prepare reservation sales reports

People:

  • Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.

  • Works with superior on manpower planning and management needs.

  • Works with superior in the preparation and management of the Department’s budget

Guest Experience:

  • Answer any guests' enquires practically and simply in adherence to brand standards.

  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.

  • Reliably handle all special needs and requests of guests and repeat visitors.

  • Process amendments to reservations such as extensions, early departures,

  • Manage “no show” reservations by investigation and recording of same

  • Record and process reservations made by phone/fax/email

  • Accept wait list reservations

  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.

  • Handle Telephone Enquires efficiently and effectively

Responsible Business:

• Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.

Qualifications and requirements

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

View more job opportunities- Click on the linkhttp://careers.ihg.com/India

Qualifications

Do you see yourself as a Reservations Executive?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Location- Bengaluru

Job Purpose

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

Duties and responsibilities

Financial returns:

  • Sell the hotel products and services using up-selling and suggestive selling techniques

  • Prepare and execute action plans which increase reservation sales and associated business

  • Record special billing arrangements for groups and conventions

  • Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval

  • Maintain knowledge of special rates/ offers/ promotions

  • Monitor reservation levels and inform Managers of current and future occupancy rates

  • Prepare reports as requested (eg to travel agents, business houses etc)

  • Prepare reservation sales reports

People:

  • Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.

  • Works with superior on manpower planning and management needs.

  • Works with superior in the preparation and management of the Department’s budget

Guest Experience:

  • Answer any guests' enquires practically and simply in adherence to brand standards.

  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.

  • Reliably handle all special needs and requests of guests and repeat visitors.

  • Process amendments to reservations such as extensions, early departures,

  • Manage “no show” reservations by investigation and recording of same

  • Record and process reservations made by phone/fax/email

  • Accept wait list reservations

  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.

  • Handle Telephone Enquires efficiently and effectively

Responsible Business:

• Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Support the hotel’s corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.

Qualifications and requirements

Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

View more job opportunities- Click on the linkhttp://careers.ihg.com/India

Job: Business Development

Location: India-Bangalore

Requisition ID: BAN001332