IHG Training and QCI Manager in Balaclava, Mauritius


Training & QCI Manager

Job Summary

TheTraining & QCI Manager position impacts on the skills, knowledge andattitudes of each hotel member and ensures that the learning and developmentactivities supports the hotel current and future needs; consistently align thehuman resources to the strategy of the hotel.

TheTraining & QCI Manager will be responsible for managing the hotel straining function, including developing a team of qualified departmentaltrainers and establishing a system for generating training data and evaluatingresults andleading theresort s quality and continuous improvement philosophy.


It is essential that the Training & QCI Manager be able todemonstrate or possess:

-{PS..0}->-{PS..1}->A passion for delivering superior results.

-{PS..2}->-{PS..3}->A Bachelor s degree or Diploma in HotelManagement.

-{PS..4}->-{PS..5}->A certificate of registered Trainer from theMauritius Qualifications Authority.

-{PS..6}->-{PS..7}->A Minimum of 3 years relevant working experiencein training and people development in a well reputed 5 Star hotel.

-{PS..8}->-{PS..9}->An understanding of technology and its role inTraining and Development, from e-learning to Microsoft Office and Opera system.

-{PS..10}->-{PS..11}->Lead the Quality and Continuous Improvement processand culture within the hotel

-{PS..12}->-{PS..13}->Follow up on focus groups during process developmentwith the areas concerned and also with areas that have completed Quality &Continuous Improvement implementation to constantly monitor effectiveness andcompliance.

-{PS..14}->-{PS..15}->Prepare monthly reports to the General Managerreporting on the status of each project and achievements made, together withareas of concern. Identify future Quality and Continuous Improvement projectswithin hotels.

-{PS..16}->-{PS..17}->Communicate with the IHG Operational Excellence teamregarding process breakthroughs and ensuring transference of best practice toother hotels.

-{PS..18}->-{PS..19}->Outstanding presentation and communication skills.

-{PS..20}->-{PS..21}->A confident personality that inspires team members.

-{PS..22}->-{PS..23}->Problem solving, analytical, motivating andorganizational abilities.

-{PS..24}->-{PS..25}->The ability to develop a culture of high standards,excellent quality and customer responsiveness.

-{PS..26}->-{PS..27}->Innovativeaptitude, to develop new concepts and to deliver creative solutions.

In addition, we believe the following leadershipcompetencies must have been demonstrated in previous leadership roles:

-{PS..28}->-{PS..29}->Champion change


-{PS..32}->-{PS..33}->Leadand develop (self and others)



The position is for Local resident only

Job: Quality & Guest Experience

Location: Mauritius-Balaclava

Requisition ID: BAL000967